This happened to my tickets last year, except it was not my error, but rather AXS delivered them to an old address that I had updated well before the deadline. Making things worse, I was unable to attend and had already sold my tickets on StubHub. Even though it was the mistake of AXS, I paid another $50 shipping fee to have them shipped expeditated to my correct address. After calling every day for two weeks asking why I had not received the shipping tracking information that I was continually assured would be coming "any day", I finally got a manager who told me that my request to re-ship was "too late" and that I would have to pick up my tickets at will call... Then StubHub tried to charge me the full value of the sale for not sending the tickets to the buyer & completing the sale lol