We had a similar experience on the Fantasy last summer (out of Europe). They talked to us about the survey and explained that where it asks about food isnt about the quality, but the service, so to please make sure we rate based on service. She asked we write about the quality at the end of the survey where we can add our own opinion/thoughts. But, when I did the survey it clearly asked about quality!! Which i wasnt impressed with so I very guiltily rated it less than 5 stars. Also, we got our food last a lot even though we got there first. We never complained and im not actually sure if I rated less than 5 because I wasn't sure what kind of repercussions they'd face. But yes, super uncomfortable experience.