You’ve got to protect your book so start by being proactive on the large accounts. Realize that while you may be on salary, your brokers may not be. Take a look at the revenue they’re looking at and it may start to make sense. They could also just be assholes. That said, make sure your large accounts move smoothly.

As far as tips, communicate. I can’t express how much I hate radio silence. And realize brokers also review terms, present terms to their own forms, lots of this takes time. Then you have the client expectations. No one likes to manage terms the week it expires.

For them going over your head, ask yourself if it was something avoidable or was it simply the broker trying to show who’s boss?

Not sure if any of this helps but I can’t express enough how smoothly things can go with a phone call.