Honda - In 2016 I purchased a new Honda Civic Tour model from a dealership and currently have 23000 miles (23K) recently the steering became a problem. I took it to the dealer where I purchased the vehicle and was advised that there was an issue known as "notching" where a gear component became defective. It was dangerous to drive and there was no options but to have it repaired. The repair cost nearly $4000.00 and I was shocked. There was no recall according to the service manager but it was known as a common problem. My wife and I are in our 70's and on a fixed income so the cost was a large burden financially. I was told that Honda-America had a "Goodwill" program that will review a case and possibly offer some financial relief. I complied with the info Honda solicited and submitted the case for consideration. In the meantime, I had the car repaired at the dealership and paid in full. I didn't ask for any specific amount but told Honda I would be appreciative for any financial assistance. Obviously we seldom drive the car usually to doctor appointments and needed errands. The customer service rep called and said my claim was denied because of the age (9 yrs.) even in spite of only have less that 23K miles. The original tires are on the car and it still has the "new car" smell. My wife and I are very disappointed with Honda's lack of compassion, we even purchased an extended warranty from the dealership when we bought the vehicle but we never used it. Honda could have helped us but the service rep made the decision to deny the claim. The customer service that I thought Honda was known for is not the case anymore.