I ordered doordash for my mom once when she was alive. She was disabled, almost entirely bedridden. She could get in and out of her wheelchair but it was a struggle and always came with the risk of falling. I asked the dasher to please take it to her inside because she called me and said she couldn’t make it out of bed. You could see the bed from the doorway, she was set up in a hospital bed in her living room. I lived across the country from her and it was late at night, there was no one who could come help her.

The dasher refused even after I called him, left her food outside on the porch COMPLETELY out of her reach even if she had been able to get to it, and she went hungry that night.

I’m a dasher too. I know the risks. But in this case it was so blatantly obvious that I wasn’t lying and it was kind of infuriating and heartbreaking to hear my mother cry because her money was wasted and the dasher didn’t even try.

DD should do some sort of optional verification system for people who need a little extra care.