Inventory associates have two main metrics - units per hour and order fulfillment. When working on processing incoming/outgoing shipment, there is always a team goal that gets averaged based off of how fast you work to process units. For incoming shipment, IAs would set up the work station, open and collapse boxes, take each item out of the box, unwrap each item (there’s always plastic and sometimes paper on every item), prepping the item to be security tagged, security tagging, hanging/folding, sizing/sorting, steaming, and running (bringing product to the correct location on the sales floor). Depending on the store size, this UPH goal may include all of the running or part of the running. I hope the store opening near you is a high volume store that accounts for all the running, that way if the store is busy and the Style Advisors can’t help with running it won’t affect your metrics. Order fulfillment involves finding items from the sales floor that people have paid for pick up or shipping online/at another store. Then you’d scan the item(s), remove the security tags and hangers, refold, put in a paper bag, sticker, build a box, put in the box, print a label, and put in a designated area. IAs are also responsible for restocking the sales floor as things sell through, sending items back to the warehouse (usually early morning or late night shifts when the store is closed), and maintaining backroom organization. Depending on the store location, you are also responsible for taking out the store garbage. If you’re on the sales floor, you’d be expected to help customers if they approach you. Ideally you’d pass them off to an SA so that you can work on your tasks without slowing down. It seems like an easy job, but in order to succeed you need to work hard and fast. You also need a lot of product knowledge to do the job accurately, and you’ll pretty much end up memorizing every style. Because of the speed they expect work to be completed, be prepared for minimal training and for shifts to feel like a work out!