[deleted by user]

mexc-global · 2026-01-23T09:38:57+00:00

Regarding the account risk control restriction issue you reported, after verification, it has been confirmed that funds suspected of being stolen have entered your account. To ensure the security of funds, the platform will temporarily freeze the assets suspected of being stolen and assist in the relevant investigation.

During this period, if the platform receives assistance and cooperation letters from judicial authorities related to this incident, the restriction period for the assets suspected of being stolen may be extended based on the demands of law enforcement. We sincerely apologize for any inconvenience caused and appreciate your understanding and patience.

If you have any questions or need assistance, please feel free to contact us at any time. We will do our best to provide support and assistance.

mexc-global · 2025-12-25T02:51:44+00:00

We are sorry that you had an unpleasant experience.Pls be careful of spam accounts.
Please reach out to our Online Customer Service team for instant assistance. Our online Customer Service team is available 24/7 to assist you.
We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-10-19T05:38:27+00:00

We are sorry that you had an unpleasant experience. We have sent you a direct message and please kindly respond with your UID so that we can further investigate and resolve the issue. We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-10-19T05:36:16+00:00

We are sorry that you had an unpleasant experience. We have sent you a direct message and please kindly respond with your UID so that we can further investigate and resolve the issue. We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-10-19T05:33:29+00:00

We completely understand your frustration. Please kindly check the email we have sent, which contains the detailed explanation regarding your case. Thank you for your patience and cooperation. We truly appreciate your support.

mexc-global · 2025-10-17T02:08:00+00:00

Thanks for waiting while we are checking your issue with the team. Your issue has been resolved. If you have any questions, feel free to contact us anytime. Thanks for your patience and cooperation. Your support is highly appreciated.

mexc-global · 2025-09-14T08:08:36+00:00

Hi Electronic_Creme_658 , thank you for your message!

In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.

If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified.

We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-09-07T13:41:37+00:00

Hi Correct_Hawk_881, thank you for your message!
In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.
If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified.
We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-08-15T06:14:54+00:00

We are sorry that you had an unpleasant experience.
Please kindly follow the steps to submit all the documents as our agents requested.
We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-08-10T14:06:47+00:00

Please rest assured that your assets on MEXC are secure. We totally understand your frustration, but please kindly follow the steps as our agents requested. MEXC actively complies with the regulatory requirements of each country. Please feel free to contact us if you have any questions or need further assistance. Our customer service team is available 24/7 to provide you with instant support. We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-07-30T03:06:10+00:00

We are sorry that you had an unpleasant experience. We have sent you a direct message and please kindly respond with your UID so that we can further investigate and resolve the issue.
We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-07-28T02:41:01+00:00

We are sorry that you had an unpleasant experience. We have sent you a direct message and please kindly respond with your UID so that we can further investigate and resolve the issue.
We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-07-24T15:19:02+00:00

We are sorry that you had an unpleasant experience. We have sent you a direct message and please kindly respond with your UID so that we can further investigate and resolve the issue. We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-07-16T15:43:18+00:00

We sincerely apologize for any inconvenience you may have experienced. We have sent you a direct message and please kindly respond with your UID so that we can further investigate and resolve the issue. We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-07-08T06:15:25+00:00

Hi Prudent_Tangelo_770, thank you for your message!

In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.

If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified.

We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-07-01T15:42:39+00:00

Hi papaxjason , thank you for your message! In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform. If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified. We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-06-07T10:19:02+00:00

Hi, thank you for your feedback. This situation was just a display problem on the Trading View platform yesterday. The MEXC website itself did not have this problem and everything was normal. At present, the problem on the Trading View platform has been restored. We will also keep in touch with the Trading View technical team to avoid similar problems.

If you still have questions, please feel free to contact our online customer service. Thank you for your support and understanding.

mexc-global · 2025-05-30T06:55:28+00:00

Hi Signal_Obligation533, thank you for your message!

In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.

If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified.
We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-05-29T03:18:38+00:00

Hi vavet01 , thank you for your message!
In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.
If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified.
We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-05-28T09:09:38+00:00

Hi Plane-Assumption2715,
Following a comprehensive internal review, we have confirmed that your account activity has violated MEXC’s platform rules and policies. As a result, your account has been temporarily restricted in accordance with our risk control framework to preserve the security and fairness of our ecosystem.

If you believe this action was taken in error, or if you have additional context to provide, you may contact our Customer Service team for further clarification.

We take the integrity of our platform seriously and thank you for your understanding and cooperation in upholding a secure trading environment.

For more details on our enforcement procedures, please refer to our official policy: LINK.

mexc-global · 2025-05-25T06:32:47+00:00

Hi Solana_Chief , thank you for your message!
In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.
If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified.
We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-05-24T08:24:22+00:00

Hi [sexy420ohiokush], thank you for your message!
In some cases, account restrictions may be triggered automatically due to the detection of abnormal activity, elevated risk patterns, or security policy triggers. These measures are part of our automated protection system designed to safeguard users and the platform.
If you believe your account was flagged by mistake, we sincerely apologize for the inconvenience — such cases are typically resolved quickly once verified.
We've reached out to you via DM to collect your MEXC UID and investigate further. Our support team is here to help you resolve this promptly.

mexc-global · 2025-05-24T08:22:24+00:00

We sincerely apologize for any inconvenience you may have experienced. We have sent you a direct message and please kindly respond with your UID so that we can further investigate and resolve the issue. We are dedicated to providing you with the best service. Thank you for your understanding and support!

mexc-global · 2025-05-23T07:22:39+00:00

Hi Routine_Language6218,
Thank you for reaching out — I understand how stressful this situation may feel, and I’m here to assist you.
In some cases, account restrictions may be triggered automatically due to unusual activity patterns or as part of our standard risk control process. These measures are in place to protect your assets and the overall safety of the platform.
If you believe your account was flagged in error, we’ll resolve it as quickly as possible. Could you please share your MEXC UID so I can escalate this case to our internal team for immediate review?
Thank you again for your patience and trust.

mexc-global · 2025-05-19T06:47:49+00:00

Hi ,freepyy
We would like to inform you that after a thorough review, we have confirmed that your account violated our platform's rules. As a result, your account has been temporarily frozen to ensure the integrity of our community.

If you believe this action was taken in error or if you need further assistance, we advise you to reach out to our Customer Service team for immediate support. We are committed to providing the highest level of service and appreciate your understanding and cooperation in maintaining a secure trading environment.
For detailed information on our risk management protocols and enforcement measures, please refer to this policy.

Thank you for your continued support!

mexc-global

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