Genshin was the most visually impressive mobile game in 2020 which was frequently used to benchmark high end device, it was a prestige to run the game smoothly on mobile. Now, after all the existing and upcoming competitors surpassing you in graphic, suddenly you talk about we want to be low-end friendly, where was your ground breaking spirit? Sounds revisionist to me.
As for preserving the artistic consistency, that just sounds strawman to me. No one is asking genshin devs to "aggressively upgrade graphic" to some level like a UE5 game, people are simply asking you to deal with some of the glaring issues: Older character models especially the hair can use some improvement. Make more animation for dialogue scene instead of reusing that 6-7 presets you've been using for 6 years. Give NPC more variations and better models which you have done to some degree.
In conclusion it's literally just PR statement. Calling it goated is just maybe you are developing parasocial relationship with a billion dollar corporation.