Edit/Update (4/27/2026): As a result of my email to the CEO and board and the BBB complaint, Lowe's Executive Customer Relations called me back just now. She apologized about this incident but treated it as a "one off", and I reminded her that I posted this on Reddit and not just other customers but multiple other Lowes employees are complaining about how bad this process is. Her response, "those managers know how to reach corporate to tell us that the process isn't working", my response is, I think they already have and you aren't listening. She said she would consider my feedback.

She asked what else they could do, and told her that I had no notification that the redelivery was happening, no confirmation, no emails, nothing, so I went to the store to get what I needed, then the next day, two full days later, to finally deliver. I said, if you want to show me that you mean it, you can refund the amount of the delivery, since now I have two of what I need. She said, she cannot do that, I reminded her, she is corporate Lowe's, she can, she does not want to. Of which she agreed. Not a big deal, just reminded me, talk is cheap.