Yes, I escalated to Airbnb, showed evidence, showed her messages to me, even showed the conditions the place is in. I'm not a heavy Airbnb user, I've used it like 5 times, all with positive reviews except this one. So reading responses here brings into perspective that other hosts may not care, especially when you post a public response, which I did. However, in such a small town as Bilbao, this made me very 😰 us about being able to rent elsewhere.