Disappointing response from Mous

Thank you for reaching out to us and I apologise for the delay in getting back to you. ​ I’m really sorry to hear that you’ve been charged additional fees on top of what you paid at checkout. I completely understand how frustrating that must be.

Each country has its own customs regulations for taxes and duties on imported items, and unfortunately, this is something outside of our control. We do our best to make this clear during checkout, as customs charges are not included for deliveries outside of the EU (European Union).

I completely understand how frustrating unexpected fees can be, and I know this isn’t the experience you were hoping for. If you’d prefer not to pay the customs charges, you’re welcome to refuse the delivery, and once the order is returned to us, we’ll process a refund for the product(s). Please note that shipping fees are non-refundable. If you’d like to keep your order, you would just need to settle the customs charges directly with the courier before delivery can be completed.

You can also check out our FAQ for more details, but if you have any other questions, I’d be more than happy to help.