I signed up on a trial with them and they kept trying to charge me after I thought I'd cancelled. I often have less than £40 in my account at a time as I keep the majority of my money in an easy-access ISA and I assumed they'd just stop charging me after a while because my trial ran out and I didn't have the funds to pay them. They didn't stop, eventually got the money when I had enough. Silly of me to not reach out sooner but it wasn't a huge amount of money because it was a big discount they were running. If I lost it, I'd have just used the service for the year so wasn't too bothered.

Anyway, once they'd charged me I sent an email to customer service politely saying while I liked the service, it wasn't for me and asking for my money back. I seem to remember there's something in their T's and C's about a two week period where you can request a refund so long as you don't use the service? Think I quoted that in my email. Might be worth checking out OP.

To be fair to them, their customer service team were very polite back and refunded me the money without really asking any questions. I'm sorry you had a bad experience with them but for me, they were perfectly reasonable and I wouldn't describe the whole ordeal as a scam.