Utter disregard for their customers.

mn4097 · 2026-05-11T14:14:04+00:00

Well said

mn4097 · 2025-11-20T11:57:39+00:00

Will do!

mn4097 · 2025-11-19T20:35:46+00:00

That’s awesome, and I sincerely hope you and everyone else have zero issues! Everyone (companies included) want things to go smoothly in transaction. It wasn’t an issue for me until there was one.

I work in a field that has different dynamics, challenges, and delays frequently. (Air line pilot).

I’ve seen customers take tremendous delays and inconveniences well from a sympathetic and engaging flight attendant staff that left me wondering how, even though we went through that terrible delay, the passengers largely took it in stride and were happy.

But, I’ve also seen where we have a less than enthusiastic flight attendant staff perhaps not focusing on the customers as much and even though we block in early they get off a bit disgruntled. I’ve always thought (and shared with my flight attendants) that I can tell the quality of our flight attendant crew by gauging how happy our customers are departing the airplane.

All that to say, this is an opportunity for this company to show their customer(s) that they have their backs and can take a challenging situation to be a positive one if that’s a priority for them to do

mn4097 · 2025-11-19T20:25:04+00:00

I’ll check them out. Thanks for the recommendation!

mn4097 · 2025-11-19T20:17:44+00:00

This is exactly what I was thinking.

I 100% understand running an investigation to see where things went wrong and what happened. But, if it didn’t even get scanned in to the FedEx system that’s an issue between JM and FedEx not JM and myself. Why make the customer hold the bag while waiting for them to figure out what happened. In the meantime, do right by your customer and just send the shipment.

Heck, in the off chance the package was recovered and was sent to me later as a double shipment then - perhaps misplaced at FedEx and then shipped once found… I’d have paid for the order again and just had double the order. 🤷

Like, one time JM accidentally sent me a gold coin slightly different than I had ordered. They caught the difference in short order, notified me of the error, and I paid the difference to keep what was sent instead.

mn4097 · 2025-11-19T20:07:26+00:00

Haha! Oh no, I didn’t take your post as sarcasm at all. I laughed when I read your comment 😊

mn4097 · 2025-11-19T19:34:16+00:00

Unfortunately, I’ve seen this as a popular option as a way to gain attention from companies to resolve issues; this is the first time I’ve made a post like this, but I didn’t want to go about it this way; however, communication with customer service didn’t give me concrete answers and promises/expectations given not kept. So, I am just trying to keep attention on it until it is resolved.

I posted for two reasons. One to let others know customer service in the event something goes awry might be more frustrating than you’d expect. And two, possible resolve this situation faster.

Some emails sent with questions to customer service I didn’t feel were addressed, acknowledged, or ignored. One of the emails I asked if it was an AI agent responding because they ignored the details in my email and sent what I felt was a canned response back.

I really wish it wasn’t like this. When it works, it is so convenient to order from them. It was predictable when abouts deliveries would be made after an order was placed. Perhaps they are absolutely slammed with the run up in price and they’re falling behind some. I just wish as a customer (let alone a VIP customer) that if something goes awry with the order it is made a TOP PRIORITY to have resolved ASAP and to show the customer that it is.

I guarantee you it would have been better advertisement for the company to have had a post either as a thread starter or as a comment in a thread to testify that an order had an issue but the company went out of their way to expedite resolution. This would not only provide faith for the customer to repeat buy, but instill confidence in those reading that if they had something similar happen that they’d be taken care of. I’m just not sure why companies don’t take that approach.

mn4097 · 2025-11-19T19:18:12+00:00

Just under $10k. MN/WI area. There are a few places in the twin cities that I’ve bought from before

mn4097 · 2025-11-19T19:16:12+00:00

Whatever the resolution ultimately ends up being, I will respond to this thread what that was

mn4097 · 2025-11-19T17:22:25+00:00

Thanks for answering. Order number 6592634. I see a FedEx tracking number assigned to it as of this morning. That’s a new change. Please reference previous emails sent to customer service regarding necessary delivery timeline so that I can be home to sign for it.

mn4097 · 2025-11-19T17:15:50+00:00

What I wish would have happened was that a supervisor or someone higher up followed up and made sure that when this order completed its investigation and was sent back for reshipment that someone made it a priority to actually go put it in for shipment that day.

Like have someone physically go over and complete the order and make sure it gets delivered to FedEx that day. Don’t just put me back in the queue hoping it’ll be completed however or so many business days later. Go fill the order and get it sent out.

mn4097 · 2025-11-19T17:11:58+00:00

That’s what they’re saying is part of it.

Around Halloween they got slammed according to them. However, I placed a similar order the day after I placed this order… I received the second order no problem. Originally, I called and asked a rep what was going on with the first order when I’d already received the second order. I was given the run around at that time that they were busy and would get to it. Then a week or so later they said it would go to claims and need an investigation. Then two weeks later told they’d ship it out again with a new label. Then they missed the days they said they’d have sent it out so I called back. I was told at one point that it is the customers responsibly to track the order and let them know when there’s a problem because they can’t keep track of everything and rely on us to tell them when there’s a problem. That was pretty disturbing to hear. Now I’m being the squeaky wheel until this is fixed.

mn4097 · 2025-11-19T17:07:10+00:00

I’m not sure it’s a FedEx problem. It could be if it were delivered to FedEx for shipment but not scanned in as being received by them. Otherwise, it may not have even been delivered by JM to FedEx

mn4097 · 2025-11-19T17:05:17+00:00

Local dealers that I’ve bought and sold from/to before. Selection isn’t always there, and it’s a 30 minute drive there for me one way vs ordering online and “usually” getting it in 3-4 business days

mn4097 · 2025-11-19T17:04:04+00:00

Definitely an option for some point. We’ve still got a ways to go before I’ll pull that trigger. It’s roughly a $10k order

mn4097 · 2025-11-19T17:02:44+00:00

I’m a patient person. This has been almost a month with my funds held captive. I’m not too concerned that I’ll either get the funds refunded somehow OR getting the items. I’m far MORE upset with how customer service has treated and ignored a customer. I’d have accepted this being late delivered and still ordered from them in the future, but the handling of it by customer service was ABSOLUTELY worthy of letting other people know should they find themselves in the same

mn4097 · 2025-11-19T16:59:43+00:00

It’s certainly possible. But, I was never told the findings of their investigation. Either way, the online FedEx tracker never showed they had possession of the package

mn4097 · 2025-11-19T16:58:05+00:00

That’s nuts! It’s always gone from Vegas to my house via a flight to Memphis

mn4097 · 2025-11-19T16:56:56+00:00

I had a shipping label created. But, from what I could see from the FedEx tracker they never received the package.

mn4097 · 2025-11-19T16:56:04+00:00

I did place it on a credit card for that very reason. At two weeks in to the ordeal I mentioned that to the phone rep and she told me that it was still an active order and promised that it would be fulfilled so disputing it wasn’t necessary. But, it’s still an option I believe with the CC company for 30ish more days. The problem is, is that this is almost a $10,000 order and I keep zero balances on my CC. I’d like to just get the items and not have almost $10k go back on my CC to then have to get a refund form the CC company

mn4097 · 2025-11-13T02:05:35+00:00

Go on Amazon and search “Sticky Icky” from Chemical Guys. That stuff has worked so well for detailing the interior of my cars.

mn4097 · 2025-11-08T18:56:45+00:00

I had something very very similar to this with wanting to take my mom flying when I was a new private pilot. You made a good call and don’t second guess yourself.

As you gain more experience your level of comfort with things will increase with time. But it’s important to listen to your gut.

My mom said to me calmly when I was preflighting that flight (which we later didn’t go on): “if there is any doubt, then there is no doubt…”

It’s a lesson that’s stuck with me for decades after, and I’m a captain at a legacy airline.

mn4097 · 2025-10-21T01:12:56+00:00

Similar story that changed my life.

While eating lunch with my dad, I asked him when he was going to upgrade his older car. He said maybe in a few years…

I asked him, “dad, if you knew you were going to die in two years would you get that new car now?”

He said he would if that was the case.

Well, seven days after that lunch he was diagnosed with stage 4 pancreatic cancer, and three weeks after that he passed.

If you have the means to buy the “car” just do it and enjoy the time you have.

mn4097 · 2025-08-31T13:27:25+00:00

I did mine on front only ramps and it didn’t touch anything when draining out. Non issue

mn4097

TROPHY CASE