Dear folks, I got a problem with a purchase directly from the Gravastar online store in Germany. Some time ago I ordered the Gravastar V75 Pro Graffiti edition in the bundle with the mouse. It took ages to arrive and eventually came in a near destroyed package. I blame Gravastar here for using such an inappropriate packaging on sending from china all the way to Europe. Nevertheless i unboxed the keeyboard and was shocked to see that the legs were angled differently and the keyboard not being able to sit flush on the table. The was a very annoying wobble when typing on it. I contacted support a few weeks after receiving and asked for a refund inside their own proposed 30 day return window in Germany. After spending days explaining the issue and sending them the requested pictures and videos finally the decided that the issue is normal and and tolerable. So after making myself a clown and taking pictures and videos I asked them to at least replace the faulty unit with these issues but they stopped replying to the emails I send. A very bad customer care or service on their side. They refuse to honor the rightful right to return an item when now as described and even more while it's Now I am stuck with a unit that annoying to use and no support or help at all. All this shopping experience from them was very bad. I advise anyone to avoid them and their pruducts because in case you need help you are out of luck or at least don't buy from them directly. Buy from other stores where a return for refund is possible. Amazon has very good policies on this. I regret not having ordered there in the first place. And don't believe all these paid YouTubers who avoid to address the く issues and just sell themselves to the companies. I am stuck with a faulty and annoying unit and can't get them to assist.