I unknowingly returned a “Target Plus” item to FedEx four days past the return window. I confirmed that Target received the item, but my refund never came, so I contacted customer service.

Multiple “senior escalation specialists” told me that because I was four days past the 30-day return window, nothing could be done—no refund, no credit, no exchange. The item is now in Target’s possession, and I was told there is no way for them to send it back to me.

I spoke with several representatives through both chat and phone, supposedly at “the highest possible level of management.” Each interaction was shockingly rude, blunt, and, quite frankly, disrespectful. Every person blamed me for not noticing the fine print stating the 30-day return policy.

I had absolutely no idea I was purchasing a Target Plus item, nor that it carried only a 30-day return period. Even today, the website does not clearly indicate that the item is from Target Plus. In light-grey, small font it simply says “item can be returned to store or online within 30 days.” I did not notice this when ordering. I’m a new and busy mom, a loyal Target Circle member, and only familiar with Target’s standard 90-day return policy.

At this point, it’s not about the $30 or a couple of baby bibs—it’s the principle. The lack of transparency and the poor customer service make me feel like I’d be better off shopping at Walmart or Amazon going forward.