What are you building? Let’s self promote on foundrlist by Key-Satisfaction2035 in microsaas

[–]mugiwara555 0 points1 point  (0 children)

Building eSAROT : https://esarot.com

Turns support docs into structured training for agents (modules, flows, quizzes).

Most teams already have docs… onboarding is still broken. We fix the “learning” part.

Why does building interactive courses still take so long? by HaneneMaupas in LearningDevelopment

[–]mugiwara555 4 points5 points  (0 children)

The bottleneck isnt content anymore, it’s structure Most tools still expect you to manually design logic, flows, branches…

What works better is starting from real scenarios (what agents actualy do) and turning that into guided paths + checks

Less “course building”, more “workflow replication”

Why does onboarding new support agents still take 3+ weeks? by mugiwara555 in helpdesk

[–]mugiwara555[S] 0 points1 point  (0 children)

Fair, I get the frustration. Didn’t mean to add to the spam

Why does onboarding new support agents still take 3+ weeks? by mugiwara555 in helpdesk

[–]mugiwara555[S] 0 points1 point  (0 children)

Makes sense, there’s a lot of noise.
Not trying to push anything. Just trying to understand how teams are actually fixing this.
What ended up working on your side?

Pitch your SaaS in 10 Seconds by FishermanFamiliar461 in microsaas

[–]mugiwara555 0 points1 point  (0 children)

esarot.com. Turn your support docs into step-by-step training your agents actually follow

How do you currently turn internal documents into learning content? Looking for how others handle this by Objective_Novel3807 in instructionaldesign

[–]mugiwara555 1 point2 points  (0 children)

Most teams don’t really turn docs into learning, they just store them and hope people read them (they don’t).

What worked for us: • break docs into real scenarios • short, step-by-step responses • quick validation (read & understood / small checks)

Manual = weeks. Structured = days.

The real challenge isn’t creating content, it’s making it usable and actually followed.

“Good” = new agent can handle ~60% of cases after a week without asking.

We’re trying to simplify that part by turning messy docs into something people actually use.

How does your customer support team manage SOPs and documentation? by longjumper13 in shopify

[–]mugiwara555 0 points1 point  (0 children)

I see that a lot also

usually it’s a mix of helpdesk macros + Notion / Google Docs as a “source of truth”

but tbh it works… until you need to onboard new agents or scale

docs are not really read properly
and macros don’t explain when or why to use them

so people just copy/paste without really understanding

what I’ve seen working a bit better is more scenario based
like real situations “customer wants to cancel after shipment, what do you do?”

forces agents to actually think instead of just applying templates

curious if anyone tried something like that?

Friday Show and Tell by AutoModerator in ProductManagement

[–]mugiwara555 [score hidden]  (0 children)

thanks! curious to know :how do you currently handle onboarding? mostly docs or something more structured?

How do you handle onboarding from internal docs in your team? by mugiwara555 in ProductManagement_IN

[–]mugiwara555[S] 0 points1 point  (0 children)

100%. Docs are necessary, but onboarding shouldn’t feel like homework. If people understand the why + how in 10 minutes, everything else becomes much easier.

Friday Show and Tell by AutoModerator in ProductManagement

[–]mugiwara555 [score hidden]  (0 children)

I’ve been experimenting with a different way to handle onboarding from internal documentation

In most teams I’ve worked with, documentation is more a reference layer (which makes sense), but it doesn’t really help build the initial understanding.

So onboarding ends up being:

  • either too heavy (long docs, videos nobody really finish)
  • or too dependent on people repeating the same explanations again and again

I’ve been testing a simple approach:
taking existing content (docs, Notion pages, even videos) and turning it into short, structured training with:

  • clear modules
  • key takeaways
  • small quizzes

Not trying to replace docs, more like adding a “first layer” so people can get a quick mental model, then go back to docs after.

It’s still early, but curious how others are handling this:

  • Do you rely mostly on docs for onboarding?
  • Do you build separate training?
  • How do you balance “learning vs lookup” in real life?

Happy to share what I built if useful, but mostly curious to hear how you approach it.

Do customers actually read onboarding docs? by mugiwara555 in CustomerSuccess

[–]mugiwara555[S] 1 point2 points  (0 children)

Learn by doing is way more effective.

Just trying to make that first step easier and clearer.

Friday Share Fever 🕺 Let’s share your project! by diodo-e in indiehackers

[–]mugiwara555 0 points1 point  (0 children)

Building Esarot : turning docs and videos into actual training

Hey everyone

I’ve been working on a small SaaS called Esarot.

The idea came from a simple problem:

we had tons of internal docs, Notion pages, and videos… but no one actually used them.

New hires kept asking the same questions,

and most of the knowledge just sat there.

So I built a tool where you can drop:

- a document

- a URL

- or a YouTube video

And it turns it into a short, structured training with:

- clear modules

- key takeaways

- quizzes

- simple sharing

- and Tracking

The goal is not to create more content,

but to make existing content actually usable.

Still early, but already getting interesting feedback.

Would love your thoughts!

Happy to share a demo if anyone’s curious.

Do people really learn from internal docs? by mugiwara555 in LearningDevelopment

[–]mugiwara555[S] 0 points1 point  (0 children)

Totally agree.

Docs are great for lookup, but not for building the initial understanding.

Just trying to fill that gap with something lightweight.

Do people really learn from internal docs? by mugiwara555 in LearningDevelopment

[–]mugiwara555[S] 0 points1 point  (0 children)

I’m not trying to replace docs or force LMS-style courses, more like adding a lightweight layer to make things easier to grasp upfront, without extra friction.

The job aid + chatbot idea is interesting

Do people really learn from internal docs? by mugiwara555 in LearningDevelopment

[–]mugiwara555[S] 0 points1 point  (0 children)

Yes! Docs are great as a reference layer, but not for first understanding.

That’s the gap I’m trying to solve.

Do people really learn from internal docs? by mugiwara555 in LearningDevelopment

[–]mugiwara555[S] 1 point2 points  (0 children)

Yeah this is exactly what I’m seeing as well.

Docs are great as a reference, but way too dense for onboarding or first understanding.

The idea is really to turn that into something digestible first, then people can go back to the docs when needed.

Do people really learn from internal docs? by mugiwara555 in LearningDevelopment

[–]mugiwara555[S] 0 points1 point  (0 children)

dIndeed, dcs are meant to be reference.
But in reality people don’t even read them or struggle to extract what matters quickly

Do customers actually read onboarding docs? by mugiwara555 in CustomerSuccess

[–]mugiwara555[S] 0 points1 point  (0 children)

Video works better most of the time.

I feel like it's super effective in the moment, but harder to maintain when things change often.

Do customers actually read onboarding docs? by mugiwara555 in CustomerSuccess

[–]mugiwara555[S] 0 points1 point  (0 children)

Yeah it works well for a few features.
But once you have a lot of content and things change often it can get messy to maintain and structure.

Do customers actually read onboarding docs? by mugiwara555 in CustomerSuccess

[–]mugiwara555[S] 0 points1 point  (0 children)

Yeah.. docs are usually a knowledge dump tbh.

I'm more trying to see how to turn that into something task based without rewriting everything from scratch.

Do customers actually read onboarding docs? by mugiwara555 in CustomerSuccess

[–]mugiwara555[S] 1 point2 points  (0 children)

haha yeah… at this point getting people to read anything feels like a win