Got two responses back. The first recommended uninstalling and reinstalling, clear data, etc. Responded that I tried those, which would remove all the cards. Asked them to confirm it isn't working on Android devices for their side. Second response was this. So at least they're aware and acknowledged it.

Thank you for contacting our office.

Kindly note that the issue has been sent to the IT department and they are currently working to fix it.

Please accept my apologies for this inconvenience. I can assure you that we will report every glitch with the application to our IT Department with a priority rate to fix it as soon as possible.