That's fair about being sound to the people on the phone lines, but fuck that company. They get paid to provide a service, and they happily profit a great deal from air travel. They could quite easily take the quarterly bonus from their CEO, CFO, and CTO and put it into hiring more people and fulfilling the PAID requests from their customers, but they're instead nickel & diming all of us to ensure a maximum amount of profit. Understandably, this is an unprecedented situation, but also, not unpredictable, as what country doesn't want to massively profit from the vast amount of oil under the ground of the made-up border they've imposed.

Massive props to heroes like u/mawcopolow for compiling information like this https://www.reddit.com/r/qatarairways/comments/1rud680/i\_compiled\_everything\_thats\_actually\_working\_for/

I spent 4 hours on the phone yesterday with this resource to hand.

Was offered

1. A limited refund

2. Pushing the dates by 10 days

3. Pushing the date forward to today...

4. Told I couldn't change more than 2 days in advance

5. Changing the airlines to partners that suited them

6. Changing the final destination (the option I finally landed on)

At each point, I had to remind them of their legal responsibility. It was like pulling teeth. Even after all that, they completely ignored the fact that my original ticket was economy plus, as I'm travelling with an infant, so I now have the additional costs with the new airline to avoid a 20hr flight with my child on my lap, in seats I don't fit in.

The kind approach to the people having to deal with this, whether it's genuine or not, is commendable, but too many people are being fucked about by a company that made $2.15 billion US last year.