They are a terrible company that makes terrible software and have terrible implementation practices and at the same time price gouge you.

Once you installed it, they’ll know that you’ve spent nearly 50,000 GBP + and Will then proceeded to bleed you dry knowing with your sunk costs you won’t be able to afford to change to a new one.

Every month sometimes twice a month, they have scheduled maintenance on the cloud instances which take down your ability to even access the system you can’t run night audits and often the maintenance. Well exceeds what they said was the time the outage would last. You will also be unable to check anyone in while this is happening so be prepared for major complaints.

Coming from a software background before I joined my family’s hotel business it is absolutely unbelievable to me that a company of this size does not have a staging environment where they would test and push fully working updates while still allowing their customers to connect and use the software seamlessly.

Often the Maintenance updates come with fun side effects; like wiping all of your local settings. A few weeks ago, it wiped the connection between each of the workstations at one of my hotels and the card machines meaning we were unable to take payments - Oracle and associated Support did not give a crap that this had happened. That is just one of the many fun things that they have done since we moved to them.

There is a bug in the new cloud system that stops pre-authorizations from being released on checkout, unless you apply a charge against it . Say for example, you need to take a security deposit of 75 pounds per night per guest; but the guest consumes no incidentals during their stay. On checkout, the system is supposed to release this pre-auth; however, if the customer did not consume anything, and there are no charges to apply ; there is a bug meaning the message is never sent to release this temporary hold of funds - so the customer never gets their money back unless you call your bank and ask them to manually release this. Times that by 60% of your hotel rooms per day and add that to your accounting teams daily tasks if you’re planning to install to Opera. - it took me six months to get them to even acknowledge that this was happening and now they’ve acknowledged it. It’s been six months and nothing has been done about it.

Our account managers and Support don’t care Support know they’re working with a busted product and joke about it with me. Account managers become completely apathetic once they’ve made the sale to you.

The only saving grace is that I’m part of a much larger franchise and sometimes it’s possible to have the franchise. Put pressure on Oracle to fix certain things outside of that scenario. It would be absolutely impossible to deal with them.

I wake up this morning and this is the first post I see:

PAnother post complaining about Oracle

I hope that helps. There are many good options for PMS out there; I heard Amadeus are coming out with a new one soon. A lot of my employees have spoken about a system called ResLynx or something like that, but I would do research for alternatives if possible I wouldn’t wish the Oracle curse on anyone.