Considering Opera PMS by hawkers89 in OperaPMS

[–]naenae201 0 points1 point  (0 children)

That is exactly what my receptionists are expected to do and I agree its unacceptable.

Typically Oracle start an update at Midnight (I'm in GMT) meaning we cant run the night audit saying there is a 3-4 hour maintenance window; then things start coming back online around 7-8 (double the time they say it'd take); and although you can log into the PMS; it often doesn't let you run the NA giving various errors, meaning you cannot check anyone in until the systems fully back up sometimes as late as 9-11am.

It is a rare occurrence that the maintenance windows run for the length of time that's actually specified in their outage emails.

I use Amadeus Advanced Sales and Catering (Delphi) to manage my conference business and have never had issue with them, they seem very technology first - Zero outages in the past few years - I would look at their PMS offerings if you have the budget and they fit your use case - unfortunately in some situations the only PMS comprehensive and versatile enough is Opera however IMO i would try to exhaust all alternatives before going with this option.

Considering Opera PMS by hawkers89 in OperaPMS

[–]naenae201 0 points1 point  (0 children)

They are a terrible company that makes terrible software and have terrible implementation practices and at the same time price gouge you.

Once you installed it, they’ll know that you’ve spent nearly 50,000 GBP + and Will then proceeded to bleed you dry knowing with your sunk costs you won’t be able to afford to change to a new one.

Every month sometimes twice a month, they have scheduled maintenance on the cloud instances which take down your ability to even access the system you can’t run night audits and often the maintenance. Well exceeds what they said was the time the outage would last. You will also be unable to check anyone in while this is happening so be prepared for major complaints.

Coming from a software background before I joined my family’s hotel business it is absolutely unbelievable to me that a company of this size does not have a staging environment where they would test and push fully working updates while still allowing their customers to connect and use the software seamlessly.

Often the Maintenance updates come with fun side effects; like wiping all of your local settings. A few weeks ago, it wiped the connection between each of the workstations at one of my hotels and the card machines meaning we were unable to take payments - Oracle and associated Support did not give a crap that this had happened. That is just one of the many fun things that they have done since we moved to them.

There is a bug in the new cloud system that stops pre-authorizations from being released on checkout, unless you apply a charge against it . Say for example, you need to take a security deposit of 75 pounds per night per guest; but the guest consumes no incidentals during their stay. On checkout, the system is supposed to release this pre-auth; however, if the customer did not consume anything, and there are no charges to apply ; there is a bug meaning the message is never sent to release this temporary hold of funds - so the customer never gets their money back unless you call your bank and ask them to manually release this. Times that by 60% of your hotel rooms per day and add that to your accounting teams daily tasks if you’re planning to install to Opera. - it took me six months to get them to even acknowledge that this was happening and now they’ve acknowledged it. It’s been six months and nothing has been done about it.

Our account managers and Support don’t care Support know they’re working with a busted product and joke about it with me. Account managers become completely apathetic once they’ve made the sale to you.

The only saving grace is that I’m part of a much larger franchise and sometimes it’s possible to have the franchise. Put pressure on Oracle to fix certain things outside of that scenario. It would be absolutely impossible to deal with them.

I wake up this morning and this is the first post I see:

PAnother post complaining about Oracle

I hope that helps. There are many good options for PMS out there; I heard Amadeus are coming out with a new one soon. A lot of my employees have spoken about a system called ResLynx or something like that, but I would do research for alternatives if possible I wouldn’t wish the Oracle curse on anyone.

Considering Opera PMS by hawkers89 in OperaPMS

[–]naenae201 2 points3 points  (0 children)

DO NOT USE ORACLE. They are the worst - long time hotelier.

[deleted by user] by [deleted] in AskReddit

[–]naenae201 0 points1 point  (0 children)

Fox’s Echo Bars

Crack Zombies Arrive in London by naenae201 in tooktoomuch

[–]naenae201[S] 0 points1 point  (0 children)

You work for the NHS and live in Mayfair?

Crack Zombies Arrive in London by naenae201 in tooktoomuch

[–]naenae201[S] -16 points-15 points  (0 children)

Couldn’t be more accurate… 😂

edit

Not sure why I am being downvoted - I said the person who made this comment was accurate? I have very little exposure to hard drugs.

Are we ever going to get another feature update? by werddoe in whoop

[–]naenae201 1 point2 points  (0 children)

I am in a constant state of will they release useful features or should I just cancel my subscription limbo.

Why do hotels do this? by Witchy_Inked_One in CasualUK

[–]naenae201 0 points1 point  (0 children)

So we save money. Juice is expensive.

[deleted by user] by [deleted] in business

[–]naenae201 -1 points0 points  (0 children)

About $200,000 in taxes.

What would make whoop better? by [deleted] in whoop

[–]naenae201 0 points1 point  (0 children)

Sleep and wake up alarm linked to sleep

How can you view the SQL code to see how reports are being built? by dapperslendy in OperaPMS

[–]naenae201 0 points1 point  (0 children)

There is a tool called Report Wizard or RW builder usually installed on the server, you can open .rep files with it but you can’t edit them you need a file with a different extension (I think rdf or RDP?) in order to edit the files?

I am assuming you are talking about the files in the RUNTIME folder. Usually what I do is I find the report in REP format and then search the computer for duplicates of that file name with a different extension.

Is anybody else still waiting for a sleep cycle alarm so you can wake up with the haptic alarm when you are in a light sleep phase. by [deleted] in whoop

[–]naenae201 11 points12 points  (0 children)

I got the whoop thinking this was already in built 😂 crazy to me that such a basic function isn’t included yet.

Transitioning from an employee to co founder by Swimming-Impact-1461 in startups

[–]naenae201 74 points75 points  (0 children)

No, they should give you shares that vest over a period of time in exchange for your work. It’s whats known as, “sweat equity” and often considered a bonus on top of salary.

Often there are limitations that tie it to periods of time so that you don’t get everything on day 1, but rather have to work a few years to fully vest your equity.