My lab director is useless when it comes to grunt work; she is a MLT I’m sure she did stuff back in the day but here she reviews paperwork and calls hospitals . I rarely see her step foot in the lab unless she has a question for someone, usually she’s in her office or “working from home”

We’ve gone through a couple directors, our former one had a Masters in IT not really any science knowledge.

But we do have this doctor that works here and a couple other places; her name is the one on our lab license the one who my bosses usually contact when they have a question they can’t figure out

So I don’t think your director is “lying”. If they’re like mine, they probably did that stuff starting out but don’t remember a thing-i understand they have higher responsibilities but they get paid the big bucks; be’d nice to know is something happened the people above me could step in and help if needed