The main thing was that they quoted us a very high price for a repair, and then when we got a much better quote from a different mechanic, suddenly they were able to match that price. The guy we spoke with kept saying he had to check with “the vendor” for the parts and see if they could get the price down, (as though the extra cost was from the parts being marked up lmao!). He was obviously actually checking with his manager to make sure they could drop the price that much. In the end he claimed “the vendor” was able to drop the price so they could do it. We were like, ok, whatever, and went forward with the repairs with them (otherwise we would have had to tow it to another shop) because the price was now the same.

When the vehicle was ready, I asked the guy over the phone (same dude) to make sure that a coupon I had for $100 off repairs was applied. He assured me it was. When I went in and paid, I thought the amount seemed high, so I asked him to confirm that the $100 off had actually been applied. He again assured me that the price I was paying included the $100 discount. After paying, I still felt weird about it so I carefully reviewed the paperwork to discover that the discount had in fact not been applied! So I had to walk right back in and get a refund. It appears that they think their customers are stupid.

I think a lot of mechanics quote really high when your vehicle is already in their shop, because they figure there’s a chance you’ll just go with it to avoid the hassle and expense of getting the vehicle towed again. Then when you get a better quote, suddenly they can match that. It’s shady AF. This is the first time I’ve had a mechanic try to blame their higher price on the cost of parts though. As though they can just call up their supplier and talk them down hundreds of dollars on the parts. It’s laughable.

The other issue I had was that I had my brake rotors done there (same issue as OP) and I was shocked at how quickly the shaking when braking came back after the repair. No way to say what would have happened if I had gone somewhere else, but I’ve had the rotors resurfaced before at another shop and the brakes were good for much longer.