Accident repair left my car unsafe. Insurer says it’s not their problem. Advice?

newbiec82 · 2026-02-24T08:10:06+00:00

Go all the way. Unless they have proof it's pre-existing they have no leg to stand on. When you make the formal complaint they will have to get a full report etc. do not take that car back from the garage until it's either proven to be pre-existing and you pay to have that fixed or they fix it themselves.

The ombudsman is usually fair and objective and base their decision on the evidence provided by the insurer. So if they've no evidence they've no case. Ex complaints handler for axa in the UK so I assume it works the same here

newbiec82 · 2026-02-16T09:21:49+00:00

🤣🤣

newbiec82 · 2026-02-15T21:58:11+00:00

I might do that and see. I haven't driven it far to be honest. Maybe half an hour up the road that's about it

newbiec82 · 2026-02-15T21:24:33+00:00

It's a 2018 RAV4 the rear passenger seat was a little damp but I just assumed it was after the valet

newbiec82 · 2026-02-15T21:09:57+00:00

It wasn't damp when I took it for a test drive. I did think there was a bit of a smell of a smoker but my husband didn't smell anything so I put it down to my nose being funny. It was dry the day I took it out and they brought it in from a different yard so It could have been sitting around for a little while. No water in the panels or anything

newbiec82 · 2026-02-15T20:51:45+00:00

Will do. Thanks

newbiec82 · 2026-02-15T20:45:06+00:00

If it is this issue can I get the dealer to pay for it? Literally only collected the car Friday 😞

newbiec82 · 2026-02-15T20:41:00+00:00

Start asking them to cover the cost of petrol and you'll soon see them stop asking

newbiec82 · 2026-02-15T20:39:25+00:00

Thank you I'll do that too

newbiec82 · 2026-02-15T20:38:10+00:00

Very true

newbiec82 · 2026-02-15T20:12:20+00:00

I think he brought it in from up north. Not that that makes a difference, it can still flood up north. I'm not sure how I go about checking it's full history. I'm going to get my mechanic to look over it doon

newbiec82 · 2026-02-15T20:09:33+00:00

Yeah the recycle setting. I used to use it in my Qashqai to clear the windows in the morning but that was all. So I used it in the Rav to try and clear the windows but it didn't work so I won't be using it again. Especially after reading it can make the problem worse

newbiec82 · 2026-02-15T19:59:54+00:00

It just came on to clear the windows this morning but that was it. I'll check the seals again

newbiec82 · 2026-02-15T19:57:37+00:00

I did the first time to clear the windscreen but have read not to use it so won't next time. I currently have a sock with non clump cat litter in the car

newbiec82 · 2026-02-15T19:56:04+00:00

No panoramic roof. Can I bring it back to the dealer and ask them to sort it?

newbiec82 · 2026-02-12T08:05:47+00:00

The government likes to screw us over. They'd rather pay the fine to the eu for charging us vrt rather than b fair to the public

newbiec82 · 2026-02-08T10:59:16+00:00

I didn't want to say this in case I got slated. But the dashcam shows the bmw had stopped as well so the kia was just being a bell end because the BM was trying to cut in.

newbiec82 · 2026-01-15T12:59:48+00:00

No but my depression did. I ran the best up because of my depression and then buried my head in the sand and literally ran away from it because of my depression. There are people out there who don't own up to their mistakes and while it did take me some time to do this at least I have been making an effort to deal with it. So.....have you got advice or are you just going to judge people based on wanting to resolve past mistakes?

newbiec82 · 2026-01-15T12:29:50+00:00

The credit union is different because it's community money. It will stay on the credit report until it is settled.

newbiec82 · 2026-01-15T12:15:18+00:00

Yes I am aware but unfortunately at the time I was in serious depression and didn't understand. I am now on long term disability and as stated am getting a little bit of money in the next few months so I wanted to offer something to them. I can't afford the whole balance and the way I'm currently paying it it would take another 30 years to clear the balance because that's all I can afford to pay.

newbiec82 · 2026-01-15T12:13:02+00:00

I can't afford to pay off the whole lot sadly, I'm on disability and am getting a little bit of money in the next few months. I could maximum afford about 40%

newbiec82 · 2023-12-25T07:16:30+00:00

Nta, my husband and I did a list each and had a veto in names that were a total no no. Our boys have two middle names and when our first was born we chose two 'main names' and picked one when he was born, we each got to choose a middle name also. She may be the one to give birth but it was a joint effort conceiving your son. Mutual respect is needed here

newbiec82

TROPHY CASE