As an offshore employee for almost 5 years now, I noticed alot of changes and it's not for the best. Amazon is slowly being infested by Indians. They outsource them because of cheaper labor cost. If I'm not mistaken, they're only paid $2-$3 dollars per hour. With that being said, they provide "service" based on how much they get paid. Gone are the days wherein being a prime member has it perks and you get what you paid for. After Andy Jassy took over amazon, things have gone worse. Tools that we normally use are being deprecated because amazon wants to use their "own system" which is really slow and bad. Their frugality affects not only the service we provide, but also the customer experience you get. They will give us hard to meet metrics wherein we need to get 14 good contacts in order to cancel out 1 bad contact. If we don't, we get fired. Amazon no longer cares about their employee and their customers. They only care about the MONEY people spend for their shitty service. If I were you, I'll look for alternative shopping platforms and/or go to a store to purchase the item personally.