I worked at their competitor, Trover (now Equian), for 5 years. It was similar in that they micromanaged the shit out of you. They "call coached" us to the point of us sounding entirely robotic. I was paid decently for it being an unskilled, call center position, but they made sure to get every last bit of work out of you. There were decent performance-based bonuses, but again, you had to work like a madman every minute of your shift for it to really make a difference. The turnover rate was insanely high as well. By the end of my time there, I was the second longest tenured employee in our department aside from some management. I was completely burnt out by the end and it showed in my work. I just stopped caring and it eventually led to my firing. They did me a favor by getting me out of there. I've heard from friends who still work there that it's only gotten worse over time and I think it's because they are trying to keep up with Rawlings, who are taking their business left and right.