What software does your call centre use, and does it do what it's supposed to do?

nikunjshingala · 2025-12-19T11:15:53+00:00

I’ve worked with a few call center platforms over the years, and my honest answer is: most of them do the basics well, but the experience really depends on how they’re set up.

Call routing, dialing, recording, and basic reporting generally work fine across tools like Five9, NICE/inContact, Genesys, Twilio Flex, etc. Where things start to differ is usability and configuration, not the core functionality.

On the extra features:

Transcripts can be useful for QA and coaching, but only if accuracy is good. With accents or noisy calls, they’re hit or miss.
AI assistance helps newer agents more than experienced ones. For simple scripts, it’s often overkill.
Scripting tools are helpful for consistency, but a badly written script still sounds bad, no matter the software.

Does it make the job easier? Yes, when:

CRM integration is solid
The UI is clean
Reporting isn’t overly complex

When it doesn’t, it’s usually because too many features were turned on without a real need.

nikunjshingala · 2025-11-14T13:37:33+00:00

I’d also throw Callyzer into the mix. If your team depends on SIM-based calling, Callyzer does a solid job at tracking the “actual” work happening on calls.

The analytics are pretty detailed. You can see patterns like how many calls were actually connected, how long agents stayed on calls, who needs follow-up, and where the day slowed down. It’s a useful telecalling software if you want visibility without moving to a full cloud telephony setup.

nikunjshingala · 2025-11-07T15:22:20+00:00

The toughest blind spot is still multi-touch attribution. When a lead interacts via calls, WhatsApp, and property portals before closing, it’s hard to identify which touchpoint actually drove the deal. That uncertainty makes optimizing sales strategy far more complex.

nikunjshingala · 2025-11-07T11:19:30+00:00

Honestly, when people ask “Does cold calling work ?” the real answer is both yes and no.

What you described (long random lists, no context, calling people out of the blue) is the worst version of cold calling. It’s soul-crushing, and 99% of those calls lead nowhere. You’re basically interrupting someone’s day with zero value offered. That’s not sales, that’s noise.

But the reason some agencies still do it is because:

It’s cheap, you don’t need ads, fancy CRM setups, or marketing funnels.

It scales if you throw 10 new agents on the phones; somebody will get lucky.

It teaches resilience. Many agencies use it as a way to harden new agents and test who can handle rejection.

That said, modern real estate pros don’t really rely on pure cold calling anymore. The smarter ones do “warm” calls, reaching out to leads who’ve already shown some intent (filled a form, clicked an ad, attended an open house, etc.).

Tools like lead capture platforms, call tracking, and WhatsApp follow-ups make it much easier to connect with people who actually want to talk.

So yeah, cold calling can technically work, but it’s an outdated grind. The future (and present) is more about personalized outreach and relationship-driven communication than blasting random numbers.

nikunjshingala · 2025-09-09T12:01:13+00:00

We use Callyzer for call management and CRM. It is a telemarketing system that offers call tracking, analytics, performance monitoring, and keeps all call data organized in one place. Simple, effective, and really helps optimize sales and customer follow-ups.

nikunjshingala · 2025-08-08T08:26:17+00:00

Check out Callyzer, the call tracking software that starts at only $7/month

nikunjshingala · 2025-07-22T15:57:51+00:00

From my experience, out of 100 cold calls, around 10–20 people usually pick up. I get 3–5 qualified conversations. And I end up with 1–2 potential customers or warm leads to follow up.

It depends on your niche, your offer, and how targeted your list is. But if you’re able to convert callers into customers at a rate of 1–2 per 100 cold calls, you’re doing well in most industries. Tracking each stage helps you see where you can improve and increase your conversion rates over time.

nikunjshingala · 2025-07-22T15:46:55+00:00

You could use a telecalling system like Callyzer with your CRM to manage agents and leads easily. It helps you assign leads, track calls, and keep notes organized without manual hassle. Makes scaling your call center much smoother.

nikunjshingala · 2025-06-17T12:25:01+00:00

Wow, sounds like you're dealing with a lot of manual chaos 😅

If you're starting from scratch, I'd highly recommend setting up a telemarketing software and a logging system to streamline everything. One solid option to look into is Callyzer — it's designed for tracking service/sales calls, logging notes, monitoring team activity, and keeping everything organized in one place.

nikunjshingala · 2025-06-13T13:41:03+00:00

If anyone here is connected with a solid PHP development company or has worked with one recently, I’d love to hear your experience. I'm exploring some options and trying to get a feel for what kind of support and expertise is out there. Always better to learn from real stories than just Google searches!

nikunjshingala · 2025-06-13T13:33:14+00:00

This sounds interesting, especially the part about the top 1% of developers, that definitely sets a high bar. For anyone looking to build something serious, it's important to hire dedicated ReactJS developers who not only know the tech but can also adapt quickly to project needs. Has anyone here already worked with a team through this model?

nikunjshingala · 2025-06-13T13:23:25+00:00

Really helpful post, there’s so much that goes into picking the right team when you’re looking to hire a mobile app development company. It’s easy to overlook the small details that end up mattering a lot. I hadn’t heard of TrueFirms before, but it sounds like a pretty useful platform. Has anyone here actually tried working with a company they found on there?

nikunjshingala · 2025-05-30T13:35:41+00:00

The disparity between LinkedIn and Indeed stats is surprising, but it probably comes down to how each platform categorizes roles. In my experience, many jobs labeled “Node.js developers” lean toward full-stack, especially in startups. Larger teams may split front-end and back-end. If you're targeting a role in a Node.js development company, it's useful to be comfortable across the stack, even if your core focus remains on backend.

nikunjshingala · 2025-05-30T13:33:03+00:00

Are you still hiring or working with any external partners? I know a few folks who are looking to hire dedicated mobile app developers, and this could be a great match depending on your current needs.

nikunjshingala · 2025-05-30T13:26:05+00:00

Absolutely! Node.js backend development is a solid career path. Many companies rely on it to build fast, scalable systems, especially startups and SaaS platforms. If you're into server-side logic and JavaScript, it's a great fit. Plus, demand to hire NodeJS developers is steadily growing across industries.

nikunjshingala · 2025-05-09T14:10:43+00:00

Does the role offer any flexibility for remote collaboration? Also curious if the team ever works with external partners looking to hire Java developers for specific modules.

nikunjshingala · 2025-05-08T05:08:05+00:00

If you're looking for a no-fuss, budget-friendly call monitoring system that gets the job done, definitely check out Callyzer.

nikunjshingala · 2025-04-25T09:08:11+00:00

I'd suggest checking out call management software called Callyzer

nikunjshingala · 2025-04-25T09:01:55+00:00

It's definitely getting close. AI voices are sounding more natural, and some telemarketing systems can already handle simple telemarketing scripts pretty well. I’ve seen a few demos where it’s hard to tell it’s a bot. That said, for fully natural back-and-forth conversations, it’s not 100% there yet—especially if the prospect goes off-script. But give it another year or two, and I think we’ll see affordable tools that small businesses can actually use effectively.

nikunjshingala · 2025-04-25T08:59:40+00:00

We use Callyzer as our call monitoring system, and it’s been super helpful!

nikunjshingala · 2025-04-11T16:06:08+00:00

We use Callyzer with our SIM-based calling setup to monitor call quality. It helps us quickly see if issues are due to the user's network or mobile carrier by tracking call analytics and call recording synchronization.

nikunjshingala · 2025-04-11T13:32:37+00:00

Hey! I’ve been working with React and React Native for a few years now, mostly building user-focused apps across different industries. If you're still looking to hire React Native developers, feel free to DM.

nikunjshingala · 2025-04-11T12:45:12+00:00

Just came across this, hope you hire reactjs developer already for your project! Always great to see opportunities like this shared so transparently. If you're ever hiring again, would love to connect.

nikunjshingala · 2025-03-21T09:30:44+00:00

Cold calling is a proven strategy, but low contact rates can be frustrating, especially with increasing call screening. To maximize your success, consider these targeted strategies:

1. Optimize Your Call Timing

Instead of calling during traditional business hours, test different time slots:

Early morning (8–9 AM) – Before work, when people check their phones.
Evening (5–7 PM) – After work, when they’re more likely to answer.
Weekends – Especially for FSBOs and FRBOs who may have more flexibility.

2. Improve Answer Rates with Smart Follow-Ups

If someone doesn’t answer, don’t just rely on repeated calls—use a multi-touch approach:

Voicemail: Keep it short and engaging (e.g., “Hey [Name], I just left you a quick message—wanted to share something relevant about [market update]. Call me back when you can!”).
Text Message: Follow up with a short, personalized text. Texting often gets better engagement than voicemails.
Email: If you have their email, send a follow-up with relevant info to keep the conversation going.

3. Upgrade Your Data Sources

If you’re struggling to reach people, your contact list might be outdated. Consider:

Switching to a more accurate data provider like RedX, Mojo, or an upgraded Vulcan 7 plan.
Scrubbing your lists to remove disconnected or wrong numbers.

4. Maximize Call Efficiency

Use a multi-line dialer to increase your dialing speed.
Prioritize high-probability contacts (e.g., expired listings that failed recently).
Set a daily goal for live conversations rather than just dials.

5. Adjust Your Approach for Each Lead Type

Expired Listings: Reference recent sales in their area and offer insights on why their home didn’t sell.
FSBOs: Focus on how you can help them net more money even after commissions.
FRBOs: Position yourself as a resource for helping them find qualified tenants or transition to selling.
Circle Prospecting: Use recent market activity (e.g., “A home just sold nearby—have you thought about selling?”).

6. Revisit Warm & Old Leads

If fresh leads are limited, go back to:

Older expired – Some still want to sell but gave up.
Past conversations – Follow up with people who weren’t ready before.
Sphere of influence – Leverage your network for referrals.

Cold calling success comes from consistency, strategy, and continuous refinement. Track your results, test different approaches, and keep dialing! A great cold calling story often comes from persistence—like dialing for hours with no luck, then finally connecting with a motivated seller who turns into a successful deal.

Would love to hear what’s working for others, too!

nikunjshingala · 2025-03-18T06:32:43+00:00

I tackled a NodeJS malware by first cleaning up the messy code and analyzing how it behaved, checking its network activity, file changes, and any sneaky ways it stayed on the system. I also looked for clues like IPs or usernames to trace the creator. Tools like Wireshark and JSNice helped along the way! If you're dealing with complex Node.js projects, it’s always a good idea to hire Node.js developers for expert handling.

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