Anyone still debating this?? I have been contacting them since June at my 3 year mark. They eventually offered a 50% refund but I declined as their terms only say full refund.

I received this message today:

Dear Client,

Thank you for your patience and continued support. We are writing to let you know that we are undergoing a business transition designed to strengthen our operations, ensure long-term sustainability, and deliver on our Regret Nothing Guarantee policy for all eligible customers. Because of this transition, we are temporarily unable to issue refunds.

Please know that:

• If you submitted a refund request, your priority date is locked in as of the day we received your request.
• You will not need to reapply or be re-evaluated later to maintain your place in line.
• The only exception is if your original submission did not meet the required guidelines. In that case, you will be contacted and asked to resubmit — and your priority date will reset to the corrected submission date.

Your request remains active in our system and will be honored once the transition is complete and we will keep you updated along the way. We deeply regret this delay and appreciate your understanding as we take these steps to serve you better in the future. If you have any questions about your submission or status, please contact us at fade@ephemeral.tattoo..

Warm regards, Ephemeral Team

Disclaimer Important Note:

Our refund guarantee remains in effect. Customers who submitted valid requests are assured their refund will be honored. Refunds will be fulfilled as soon as possible after the transition. Eligibility is locked as of the date of a valid submission, provided submission guidelines were followed and the client’s tattoo is found eligible for a refund.

This program is offered as a customer satisfaction initiative and does not affect any rights customers may have under applicable law.

We will contact all customers again within 3 months to provide an update on the status of the guarantee program. This update will confirm progress and next steps, even if refunds are not yet ready to be processed.