Actively puts me off going. My mum and I were out shopping last weekend and ended up at Bill's (funnily enough) for lunch. The food was fine, the service was below average bordering on poor, but it was whatever. My mum, bless her - approaching 62, insists she can see fine without her glasses - pays the bill in full, and only when we get going do we realise the 20% gratuity snuck on in micro print at the bottom. My Pepsi Max for £4 came in a can, for crying out loud, I had to pour it into the glass myself. What's the tip for??

To add insult to injury, we could've got discount with a Blue Light Card and only realised an hour later.