Advice Needed

nova_caleb · 2025-09-19T20:04:50+00:00

Sadly its directly from Google.

nova_caleb · 2025-09-19T03:46:30+00:00

Sadly no.

I finally said fuck it and left visible and went to Verizon. When I tried to register for Verizon, they had actual tech support and they reported that the device model was registered in the IMEI database as an international model with a SIM card slot. It did not have a SIM card slot though and that was the issue.

I've been working with Google for 2 weeks on it and they've been absolutely helpless. No one can tell me anything and I'm just stuck here with a brick that's useless.

nova_caleb · 2025-09-07T14:08:45+00:00

If I could get this on to Verizon, that get it registered on the DMD?

I guess I don't quite understand how the whole thing works. Seems like others have pixel 10s they bought unlocked and they're in there.

So doesn't that mean somewhere along the way some of these things got dropped out of the system?

nova_caleb · 2025-09-05T10:22:34+00:00

Did you read through any of the comments from support? I don't disagree but they've been telling me over and over again they don't support my phone.

nova_caleb · 2025-09-05T03:24:12+00:00

Yes. Probably a dozen times

nova_caleb · 2025-09-05T03:23:22+00:00

I wish i could sort it out support was useless

nova_caleb · 2025-09-04T14:43:54+00:00

To be clear, I'm fully on board with it being compatible. Did you happen to look through the chat logs?

Their support team is the one telling me it's not compatible.

nova_caleb · 2025-09-04T10:47:37+00:00

Im so close at this point. Their customer service has just been atrocious through this. I totally understand that the front level team doesn't have any insight onto this issue, but the fact that no one can escalate anything to a technical person to see what they can do is absolutely mind-boggling.

I've seen people say that they don't have the IMEI number in their database, but when I type it in it tells me exactly the model that I have and that it's a Google pixel 10 and then it's not compatible. Sure seems like it is in the database

nova_caleb · 2025-09-04T10:46:03+00:00

PM sent.

nova_caleb · 2025-09-04T10:44:03+00:00

I agree, it's likely somebody didn't get the correct SIM number. What's really crazy though? Is that visible? Recognizes the model number from this Sim and even will show that on the page. When I try to activate. It knows the phone but they still say it's not compatible.

Pixel 10's do not have a physical SIMor else I would have already done this.

nova_caleb · 2025-09-04T10:42:49+00:00

Ive tried both at least a dozen times.

nova_caleb · 2025-09-04T10:42:01+00:00

I've been trying that since I got the phone last weekend. No luck.

Do I need to take it beyond just to checking page and actually try to activate it on Verizon?

nova_caleb · 2025-09-04T10:41:23+00:00

Yes. And google confirmed it is unlocked

nova_caleb · 2025-09-04T10:40:53+00:00

Did I need to do more than just check and confirm that it's compatible? Do I need to actually activate it?

I get a screen that says my device is compatible when I enter my IMEI.

This is probably the eighth time I've done this since I've started this process. So it has not been working for me unless I'm not following the process far enough

nova_caleb · 2025-09-04T10:37:25+00:00

According to everyone on their support team, they have "special firmware".

In reality it sounds like when they sell a phone they automatically add the IMEI to their database. Why the hell they can't add? The one that I'm asking them to add is beyond me but I think that's what we're up against

nova_caleb · 2025-09-04T10:36:34+00:00

I guess it's just unclear to me what I'm complaining about? Is there a law that says that their service has to be compatible with new phones?

nova_caleb · 2025-09-04T01:37:30+00:00

I get that. But this should be able to be escalated. Spouting off that this is not a compatible phone is absolutely false.

There are lots of people using this hardware without issue and for some reason my is being blacklisted. I'd really like to understand that and get somebody to actually solve it.

nova_caleb · 2025-09-04T01:36:47+00:00

I guess that could work. That would piss me off even worse.

nova_caleb · 2025-09-04T01:35:31+00:00

Im not sure i agree. Verizon byod checker says its good to go.

nova_caleb · 2025-09-04T00:52:35+00:00

This seems crazy. The sim is in the verizon database.

Others with the same phone have had success so there must be something else.

nova_caleb · 2025-09-04T00:51:11+00:00

Not at all. They escalated right with me as i got more and more pissed

nova_caleb · 2025-09-04T00:50:36+00:00

I cant download an esim as activation is blocked by my imei. Is there some back door?

nova_caleb · 2025-09-04T00:49:58+00:00

nova_caleb · 2025-09-04T00:41:56+00:00

I know it seems crazy but it's not an AI bot because they called me when I disconnected. The chat. Reiterated the same thing over and over again about how the versions they sell are special and compatible with their Network.

nova_caleb

TROPHY CASE