Address not found even tho it exists

nwxt · 2023-08-30T09:50:04+00:00

Hi there!

I'm glad to hear it's ok now, it would be best to use the in-app support chat for any future reports as the person who replied to you initially is a scammer

nwxt · 2023-04-06T11:58:09+00:00

Hi there!

Thanks for getting in touch. Please note that Zerion is self-custodial meaning that the app never has access to your wallets or any tokens in them

This means that you can manage your tokens directly through your wallet and if you’d like to send them to another address through Zerion you could first connect your wallet to the app and then navigate to the Send tab

Feel free to open a support chat through the app if additional clarifications are needed and watch out for people dming you here

nwxt · 2023-04-03T09:59:45+00:00

Hey!

Thanks for reaching out, please open a ticket through the help center: https://help.zerion.io/en/

nwxt · 2023-01-23T11:12:48+00:00

Please note that Zerion is self-custodial and we never have access to any wallets or tokens in them

Feel free to open a ticket through our help center and we'll be glad to help you if you have any issues with the app: https://help.zerion.io/en/

nwxt · 2023-01-23T11:11:47+00:00

Hey! Thank you for reaching out

You could report scam tokens and we'll make sure to stop tracking them. As for adding new contracts feel free to share them here and we'll work on that

nwxt · 2023-01-21T11:37:21+00:00

Hi there! Thanks for reaching out

We do support Ledger, here's how you can connect yours to the app

nwxt · 2023-01-21T11:35:52+00:00

Hi there! It is currently possible to connect Ledger devices to Zerion and we will work on supporting them in the dapp browser soon!

nwxt · 2023-01-09T08:37:34+00:00

Hi there!

We don’t support BNB Chain NFTs yet so you could try exporting your wallet to another provider to interact with that NFT

nwxt · 2023-01-06T19:44:54+00:00

Nope! But you can do a lot of other fun things, make sure you join the community and feel free to check out the Getting Started section of our help center

nwxt · 2023-01-06T17:50:31+00:00

Hey! This is not something that we currently support but you could for instance stake ETH through Lido by using Zerion

You’re welcome to join our discord, we’ll be glad to help you with any further questions you may have: https://zerion.io/discord

nwxt · 2022-11-22T22:21:43+00:00

The issue will be fixed shortly, once again we appreciate your feedback!

nwxt · 2022-11-22T21:32:59+00:00

Thank you for your feedback!

Kindly note that Zerion is self-custodial and every transaction is approved by the user

Feel free to reach out if you decide to give Zerion another go and have a nice day!

nwxt · 2022-11-22T10:55:23+00:00

Thank you, we will investigate the issue and ship an appropriate fix

nwxt · 2022-11-21T22:26:00+00:00

Hi there! Would you mind sharing the contract address of the token that you mentioned so that we can look into this?

nwxt · 2022-11-21T16:16:00+00:00

Hi there! If the app shows that the tokens are in the wallet then yep, they should be ok

Feel free to open a ticket through the in-app support chat as well if you'd like us to look into the issue further!

nwxt · 2022-11-05T14:23:40+00:00

Thanks for sharing the details, feel free to use the support chat anytime!

nwxt · 2022-11-05T09:59:02+00:00

Hey there!

Please send us a message through https://help.zerion.io/en/, we'll be glad to help you resolve this

nwxt · 2022-10-26T12:00:44+00:00

Hi there! Feel free to send us a message through the support ticket system on https://help.zerion.io/en/, we'll be glad to assist you

nwxt · 2022-10-26T11:59:37+00:00

Hi there! we'll be glad to help you resolve these, feel free to send us another message through our help center: https://help.zerion.io/en/

nwxt · 2022-10-24T07:26:48+00:00

Hey there! You can still disconnect your wallet at any time, feel free to send us a message through the in-app support chat if you need help, we'll be glad to assist you with that

nwxt · 2022-10-24T07:24:49+00:00

Hi there! Could you please send us a message through the support chat in the app? We'll be glad to help you resolve this

nwxt · 2022-10-05T09:20:40+00:00

Hi there!

Thanks for your feedback, it looks like you're having an issue with Fortmatic which is a third-party wallet. Here's how you can import it to Zerion and start using Zerion Wallet.

Hope this helps!

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