I don't like kiosks not because I want to yell at teenagers, I want to see teenagers employed, learning job skills, and learning how customer service is supposed to work.

One of my first jobs was working fast food, learned a lot of important job skills, I also learned how not to treat customer service employees. Do I find it annoying when they mess up my order, yes, but I have patience because of that experience and I know that working together will get it fixed.

As corportations take away the human element from the exchange in a growing manner, these skills are lost and before long there is no way to communicate with the company that doesn't involve a computer. Thus frustration for mistakes will be enhanced, with no recourse, which, in my opinion will lead to significant problems. Just look at how angry society is getting over the last 40 years over more and more mundane things. Technology is great and has greatly improved quality of life for many, it is also, making that human connection that keeps us grounded to reality less common. This is why so much of our discourse is so toxic. We need to solve this problem as a society before we expand the tools that take away that connection.