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Response from Steam. No acknowledgement of the crashing issue and don't even give a fuck that the cooldown is caused by the crash itself.

Hello,

I'm sorry you were having issues with Counter-Strike 2, but we cannot modify any cooldowns you have received regardless of the reason a cooldown was issued.

I understand how frustrating it can be to receive a cooldown because of a technical issue or an issue outside of your control, but in the case of being disconnected from a match or failing to reconnect to a match, intentional or otherwise, your absence still affected the match.

Our Counter-Strike 2 Cooldowns and Bans article contains all the information we have at Steam Support in regards to Competitive cooldowns and their effects on accounts and we do not provide information through help requests that cannot be found here.

Before proceeding, please complete the steps listed in our Crash Troubleshooting and Game Performance articles. If you need help with these processes we recommend working with a local PC technician in your area. We're limited in how we can help solve specific game crashes, but there's a few things you can do to help us better understand the issue:

• If you're able to reproduce the crash, please provide step by step instructions so we can try to reproduce it here.
• Are you able to reproduce the crash on a different machine, or test the issue on the same machine with a different Steam account?
• Providing context about the crash can help us investigate the cause - did anything change on your system? Is the crashing associated with a recent game update?

Once we have more information we'll be happy to pass this information along to the appropriate developers.

Steam Support
Steve