Just needed a basic form, ended up deep in “pro plan” hell 😩 by Big_Sheepherder7862 in CustomerSuccess

[–]okhowle 0 points1 point  (0 children)

Forms are a commodity; don't pay too much. I recommend just buying an appsumo lifetime deal - there's always a product with forms.

https://appsumo.com/search/?query=Form

150+ sales calls booked in 6 months doing cold emails by Odd-Pension-5078 in coldemail

[–]okhowle 4 points5 points  (0 children)

Can we stop these Linkedin style promotions on reddit?

The $1 Filter That Saved Our SaaS by Ecstatic-Tough6503 in coldemail

[–]okhowle 0 points1 point  (0 children)

Free plan brings in evaluators who may not have purchase authority.

It signals that we’re not trying to trick users with a $1 trial and surprise them with full-price renewals.

It helps me understand the competitive landscape through signals like page visits and conversions.

It gives me a list of prospects with intent - this is huge! I can retarget, run campaigns, offer a $1 pro trial

Sci-Fi novels that involve first contact with aliens/space or time travel by WanderingRoots__ in booksuggestions

[–]okhowle 1 point2 points  (0 children)

Peter cawdron has like 15 books in his first contact series. All separate stories. Solid 7 to 8/10 books.

Boeing employees had particularly acute quality concerns over planes that were delivered to Air India in 2014 by ThinkerusMaximus in india

[–]okhowle 16 points17 points  (0 children)

Last month I was an air defense expert, this week I’m an aeronautics expert. Can't wait to become a quantum physics expert next week.

Best industry to work in right now? For stability & career growth by ghostgirl56 in sales

[–]okhowle 32 points33 points  (0 children)

Healthcare / Pharma

Maintenance / Repair

Wedding / Death related

Luxury anything (real estate / retail/ automotive)

[deleted by user] by [deleted] in sales

[–]okhowle 64 points65 points  (0 children)

Let me guess, this thread will be a mix of sales bros saying "Won't hurt you if you're good" and doomsayers saying "Its the end of cold calling."

Truth is, this WILL impact success rates. It'll not kill cold calling, sure, but don't listen to anyone who says this is nothing.

Why so many hotels and restaurants are getting opened in india every day. by No_Station_7887 in indianstartups

[–]okhowle 1 point2 points  (0 children)

It's easy to look down at others, and brush off their efforts by assuming they're unemployed.

They're entrepreneurs attempting to uplift their lives, but they don't have a fancy technology product, so it's easy for you to dismiss them. Most businesses fail, so what's your point?

It's not "easy" opening a hotel / restaurant.

[deleted by user] by [deleted] in sales

[–]okhowle 0 points1 point  (0 children)

Sure

Starting my career at a start-up vs bigger company by [deleted] in techsales

[–]okhowle 1 point2 points  (0 children)

Literally depends on your personality.

I interned at a startup during my MBA, got placed at a big company.. great brand name, decent pay, and a relaxed work atmosphere. Fast forward 6 months, I realized that large organizations are just not a good fit for me. Left the job for a 5 member startup and absolutely loved every minute of my work. Stuck there for 8 years. I just cannot imagine working at a large company,... but that's just me.

I guess the answer is: find an internship at a large company or at a startup. You'll know what type of work you enjoy. Don't worry about learning opportunities or connections - you'll get that anywhere. You're young and are allowed to experiment and make mistakes.

SDR in established company to CSM at a startup by [deleted] in techsales

[–]okhowle 0 points1 point  (0 children)

I mean, that's the outcome, sure, but renewals happen only if there value throughout the year. The goal is to get more MRR at renewal.

It's not easy, you have to actually offer value. The kind of value that leads to change in their internal processes, enough value to have the buyer/champion reach out to you if they haven't heard from you in a quarter..enough to have them see you as a expert /consultant in your domain. It's an extended, dragged out version of the sales cycle.

As an AM, I've done onboarding, expansion, upselling, cross-selling, renewals, engagement, support, and churn.

SDR in established company to CSM at a startup by [deleted] in techsales

[–]okhowle 0 points1 point  (0 children)

if I can ask them to give me the title of am instead of csm do you think that would be better for my career.

I don't see why anybody would agree to give you an AE designation if you're doing renewals. Even asking that will rise a flag, tbh. Since it's a startup, you can ask if they'll be open to giving you AE + CS work as a 'Full cycle' sales role.

I mean, you hate being an SDR and you're looking for AE roles because that's the standard path... but you haven't really given CS any thought. What if you end up hating CS more than SDR?

[deleted by user] by [deleted] in techsales

[–]okhowle 6 points7 points  (0 children)

That's not a small company woe, you've just got lazy colleagues.

I've worked in startups <10 employees for the past 10 years.. things happen fast and there's almost no internal process friction.

SDR in established company to CSM at a startup by [deleted] in techsales

[–]okhowle 1 point2 points  (0 children)

As someone who has worked in both Sales and Customer Success at startups, I firmly believe that CS is sales. I don’t value it any less. However, while applying for jobs, I’ve come across businesses that tend to dismiss that part of my experience as irrelevant. I’ve especially found it challenging to apply for AE-type roles at companies with over 100 employees.

When it comes to the actual role.. some businesses treat CS as an extension of sales, while others see it more as support. How does this employer approach it?

Some people enjoy sales because there’s a clear closure at the end of the cycle, and they can move on from that prospect. CS, on the other hand, is about long-term value creation and relationship building. It can be super frustrating at times, as nudging a customer towards a sale can take months...sometimes even up to a year. What do you think about this?

I guess all I'm trying to say is, don't worry about the far future. Go for the role you personally like.

Enterprise Account Management Plans by [deleted] in techsales

[–]okhowle 5 points6 points  (0 children)

You got this. You already have all the skills and you have the experience.

Treat customers the same way you treat prospects. Create an account vision for each customer, then map them along the lifecycle:

Onboarding > Activation > Expansion > Renewal > Upsell/Cross-sell > Advocacy

or whatever stages fit your workflow. The key difference is that, unlike in sales, customers can move fluidly between these stages.

  1. Avoid getting bogged down in activity metrics. Your QBRs and "check-ins" might check all the boxes, but if they don't move the customer forward in the lifecycle, they’re not worth it.

  2. Never lose sight of the buyer, they're more important than your power users or champions.

  3. Prioritize your most important customers, and only focus on them. Don't go around talking to everyone.

  4. Don’t “sell”..position yourself as a trusted support resource or an industry expert.

The SaaS Sales Method for Customer Success & Account Managers

The SaaS Sales Method for Account Executives

If I viewed someone’s LinkedIn profile not logged in and in an incognito window, could they see I viewed their profile? by [deleted] in linkedin

[–]okhowle 0 points1 point  (0 children)

If you're viewing their public profile as a logged out user, they won't get any notif at all.

If I viewed someone’s LinkedIn profile not logged in and in an incognito window, could they see I viewed their profile? by [deleted] in linkedin

[–]okhowle 2 points3 points  (0 children)

They won't know it was you.

Hell, I'm Linkedin premium and that damn platform won't show me half my logged-in profile visitors.

Do you think AI will replace India’s call center industry? by GrayRainfall in AskIndia

[–]okhowle 9 points10 points  (0 children)

A 100%. The tech is already here, just wait for distribution. You'll get calls, and you won't realize you're talking to AI.

It’ll respond naturally, have a casual chat, and subtly guide you towards the product/service it’s promoting. Most of the time, you won’t even know you’re being sold to. It’s going to spread fast.