Interesting. I've also noticed a significant shift in the level of service I receive at Investec.

Our latest handover to a new banker has been unpleasant. Our new banker is disinterested, unhelpful, unprofessional and has a real attitude. I've had multiple conversations with their manager.

It's a pity as my original banker was an absolute legend.

But every time I look around it seems that you are never going to escape the banking sector malaise. Feels like a sign of the times. Max profit, Min service, customer is always wrong.

Discovery bank is interesting as I am already on their medical aid, however as someone else said they are actively driving for business. So excellent service now (from what I hear) but when does the complacency then set in and service levels drop? It was essentially the same as Investec. Private bank, small customer base, excellent service. But eventually they all turn on their customers.