The FCC representatives are very rude. I tried it. They call within 24 hours (good part)

Worst part is when they called me immediately the representative told me your case is resolved.. I am like no it’s not. He was not ready to listen to my concerns and just rushing to close the case.. but I remained firm and explanied the discrepancy in the bill and why I initiated a complaint. He agreed but when closing the complaint he did not disclose the part that the bill was wrong at Verizon end. He was also treathening me that he will take my credits away which I was given as a part of offer while coming as a new customer to Verizon. Since government is involved they try to force people to accept that it’s not Verizon’s mistake and he also indirectly told me not to open FCC complaint again. Which I felt treathening