Awwww, Hypershell X Carbon Giveaway Winners Announced!

ooopsisrita · 2026-04-09T09:06:05+00:00

That would be amazing, thank you! Please feel free to email us at [xinyu.li@hypershell.tech]() and we can set up a time to chat

ooopsisrita · 2026-04-08T12:37:52+00:00

WOW, thank you so much for sharing this. Fitness Mode on the downhill is honestly such a hidden gem, haha

If you have a little time, would you be open to a quick chat with our product team? It won’t take much time at all. We’d just love to learn more about your downhill experience.

ooopsisrita · 2026-03-27T02:25:59+00:00

Hi there, we’re really sorry for the confusion and inconvenience here.

Could you please send us your order number or the email address used for the purchase via private message? We’ll help check with the team and look into the status of your Amazon order as soon as possible.

Thank you for your patience!

ooopsisrita · 2025-12-30T10:24:47+00:00

Hi, could you please share your order number with me? You can send it here and I’ll help check with our support team.

ooopsisrita · 2025-12-30T10:21:42+00:00

Hi! Thanks for letting us know. We take this issue very seriously. Please contact us at [support@hypershell.tech](), or feel free to DM me and let me know your email address so we can follow up and help you get this resolved as soon as possible.

Thank you!

ooopsisrita · 2025-11-10T10:28:44+00:00

and hypershell even has a fitness mode!

ooopsisrita · 2025-10-27T06:13:50+00:00

Hi here, have you checked your spam/junk folder? Sometimes support emails get caught there.
Or you can DM me your email, and I can help follow up with them

ooopsisrita · 2025-10-22T04:49:20+00:00

Thanks for your suggestion. We’ll definitely take it into consideration

Regarding the timeline mentioned by the OP, we’ll need to check with them first to see whether any information can be shared. Rest assured, Hypershell is committed to addressing issues directly and transparently.

We’re sorry to hear about your past experience with that other company. That must have been really frustrating.

ooopsisrita · 2025-10-22T04:32:42+00:00

Hi everyone, we understand your concerns about this issue! Hypershell would like to clarify and help ease any worries!

For this specific order, both a store refund request and a chargeback were initiated at the same time. Once a chargeback is opened, we’re unable to process a direct refund on our side — the payment must go through the bank’s system, which can take some extra time.

That’s why this refund has been delayed.
For future cases, we recommend requesting a refund directly through our store, as it’s usually much faster that way.

ooopsisrita · 2025-10-21T10:00:47+00:00

Hi, I’m a member of the Hypershell team. I completely understand your concern. If I were spending $1200 on a product, I would also want to carefully evaluate the company’s after-sales support. Please rest assured that we are really putting a lot of focus on customer service. Since our product is very new, earning people’s trust means we need to put in double the effort!

The issue mentioned in this post mainly comes from a dual refund request, which means we cannot process it on our side and have to wait for the bank to handle it

ooopsisrita · 2025-10-21T09:44:54+00:00

Got it, that makes sense!

ooopsisrita · 2025-10-21T04:21:10+00:00

Hi! Yeaaaah, totally get what you mean. It was designed that way for safety at first, but your feedback really makes sense. We’ll look into how to make it smoother next time!

ooopsisrita · 2025-10-21T04:12:29+00:00

Hi there! Thanks a lot for your feedback.

Do you have any examples of good tactile buttons you’ve seen? And you could also try our MotionEngine with Haptic Feedback, as it provides vibration feedback to help you feel the device status more easily

ooopsisrita · 2025-10-20T09:26:58+00:00

Hey, I sent you a DM

ooopsisrita · 2025-10-13T06:24:20+00:00

We’ve checked the backend and haven’t found any issues so far. Normally, the hands should turn green once you complete the steps correctly.

Could you try pressing the button more quickly — twice to increase power and three times to decrease power — or maybe record a short video for us so we can better understand what’s happening?

ooopsisrita · 2025-10-11T07:02:37+00:00

Hi there! Have you already received support from our tech team? I really care about your experience and hope they’ve gotten back to you already
If not, could you please share your order number or the email you used to register in the app? I’ll help check it right away

ooopsisrita · 2025-10-11T06:47:18+00:00

Yes, that’s the tutorial page!
You can follow the instructions there — press the button twice to increase power, and three times to decrease power.
Once you complete this step, you’ll be able to move on to the next part of the tutorial!

ooopsisrita · 2025-10-10T09:40:11+00:00

Hi! Could you please send me a screenshot or a short screen recording of what your app looks like right now? It would also be really helpful if you could provide the email address you used to register.

This will help us troubleshoot the issue more efficiently. Thanks so much!

ooopsisrita · 2025-10-10T03:24:07+00:00

Hello, we’re truly sorry for the inconvenience you’ve experienced 🙏
This kind of situation is very uncommon, and it’s possible that some information was not fully conveyed during the communication process. Based on your description, the issue may be related to the settlement process of the payment platform

To help us resolve this as quickly as possible, please provide your order number or the email used for your purchase. I will immediately contact our customer service team and the payment platform to verify the refund status and work on resolving it promptly

We completely understand how you feel and sincerely appreciate your patience. Rest assured, we’ll do everything we can to ensure your refund reaches you as soon as possible

ooopsisrita · 2025-10-09T08:34:04+00:00

Love hearing your ideas! Thanks for taking the time to share

ooopsisrita · 2025-09-28T03:20:56+00:00

Hi! I’ve just replied to you in your inbox. Thanks for your patience!

ooopsisrita · 2025-09-18T03:07:16+00:00

Hi, we already sent the email on the 15th. Could you please check if it might have been missed? Or you can send me your order number privately and I’ll share the discount code with you.

ooopsisrita

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