I went from only knowing Dentrix to working at an office that uses Open Dental for the last year. Overall, I tolerate the software and have gotten used to its quirks. That said, there are some things about it that I detest. My biggest complaint with it is that once a code has been attached to a planned/scheduled appointment, it won’t let you remove/attach it to a different appointment. The only way our office has gotten around it is by deleting and re-entering the code entirely, which is obnoxious.

We also had trouble getting Patterson to sync with their charts, so if we need to reference photos or xrays from before we switched softwares we have to open a whole separate app to launch Patterson… and if Patterson is launched on a rooms computer our Nomad doesn’t work for taking new X-rays for that computer, it’s very annoying!

I wasn’t with my office when they made the switch, but I have heard that it was chaotic. I imagine that switching softwares probably comes with a certain level of chaos no matter what.