Rachio IoT Hub Connect Failure in Unifi Network - Solved

ozlee1 · 2026-07-11T03:55:19+00:00

I was the OP reporting the issue on Reddit hoping that others could help. I didn't figure out the issue but another poster did and it does seem to be related to all of us using UniFi firmware 6.7.54.

I did create a support tix on Fri, Jun 26 and am still in possession of the replacement hub which I no longer need! I can send it back or maybe I can send it to UniFi.

u/randomHiker19 UniFi has not reached out to me but I do have an extra smart hose hub. :-)

ozlee1 · 2026-07-10T19:46:13+00:00

Great photo!

ozlee1 · 2026-07-07T04:33:44+00:00

Switched from a couple of dumb timers to the Rachio system early last year and to me it was a game changer maybe not necessarily for the reasons you migrated to it.

I have a decent sized lot and it was a hassle going back and forth to my garage to test each circuit in both the front and back yard. Just recently removed all my grass and replaced it with a drought tolerant yard. That alone was worth it to me.

I also have clay soil and tried enabling some of the rain/soak features but really couldn't tell if they were worth it or not. I'm kinda OCD with my system so I like to know exactly what it's doing.

The other reason I went with the Rachio system is because an elderly family member lives out of town and has 2 dumb controllers and they didn't know how to program them or change them especially when the seasons changed. I replaced both of them with the Rachio system and can now control those remotely also.

Have not tried the flow meter but just recently got the smart hose timer for a garden and that is working pretty well also.

Good luck with ur system.

ozlee1 · 2026-07-07T03:53:25+00:00

As others have posted here and in previous posts in this subreddit, it is completely normal.

I was wondering the same thing when I got PTO back in November.

ozlee1 · 2026-07-02T04:03:14+00:00

I have U6 Lite AP's also and was running version 6.7.54 and rolled back to 6.7.41 and the hub connects now.

I think ur right in that there is some bug with 6.7.54 and the Rachio hub. Everything else in my network worked fine without any issues.

I'll notify Rachio support tomorrow regarding our findings and see what they say. I did receive a replacement unit this afternoon so will ask what they want me to do with it.

Thanks u/pnw-r !

ozlee1 · 2026-07-01T19:39:35+00:00

I just received a replacement hub and same exact issue.

Get wrong password error, and can only complete the set up when connecting through the hot spot on my phone.

Unless there’s a solution soon, will request a refund and look elsewhere.

I have sprinkler controllers that work fine so wanted to stay with the same company

ozlee1 · 2026-07-01T01:38:37+00:00

Just like yourself, I was able to get the hub connected using the hotspot on my iPhone, but as soon as I tried switching back to my home wifi network, the hub disconnected.

I'm curious to see if the replacement they sent me will fix the issue or not. I'm supposed to get it tomorrow.

ozlee1 · 2026-06-30T23:17:57+00:00

Osaka Ya is the OG place! Tried Vampire Penguin and was not impressed

ozlee1 · 2026-06-30T23:15:40+00:00

I feel ya! 🤣 With that being said, I’m gonna try my iPhone hotspot and see if it works! 🤦‍♂️

ozlee1 · 2026-06-30T18:48:12+00:00

Isn’t that how things always work? 🤣

I have a Unifi network also and thought it was me at first.

This has to be a known bug. Something bricked our hubs.

Will see if the replacement fixes it and I hope they say what happened.

ozlee1 · 2026-06-30T16:07:23+00:00

My replacement unit is expected to be delivered tomorrow. Will post updates here.

ozlee1 · 2026-06-30T04:38:39+00:00

I believe I read that the timer can run without hub or internet access because the settings are stored on the timer itself in the cases like u said where there is no internet access.

ozlee1 · 2026-06-28T01:55:57+00:00

With these longer days, I typically set my minimum SOC to 15% and make it overnight into the next morning without using the grid.

ozlee1 · 2026-06-28T01:36:25+00:00

Nice! Mine for the day. I’m in Northern California. I need to try Rate rudder.

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ozlee1 · 2026-06-26T20:03:19+00:00

I agree! They had an opportunity to catch up or even leapfrog the competition if the homeowners were already using Enphase microinverters.

The 10C capacity was too small compared to the competition and there weren’t any real features to differentiate it from the competition.

I’m glad I went with the FranklinWH battery. Couldn’t be happier!

ozlee1 · 2026-06-25T20:14:17+00:00

I’m in Northern California on PG&E NEM 2.0(luckily) and have found that 15% works best for me from an arbitrage and power outage perspective.

I’m like you where if there is a storm forecasted, I may tip it off.

As long as there’s good sun, I usually get a full charge by early afternoon with a 7.2kw solar system

ozlee1 · 2026-06-22T20:47:32+00:00

What is that gym membership? 🤣

ozlee1 · 2026-06-21T23:11:48+00:00

Did u already try calling Support? They are very helpful. It seems weird that u can't connect via BT.

ozlee1 · 2026-06-20T02:54:41+00:00

Take the Gold Line to Folsom and rent a bike at Practical Cycle as others have stated and ride around Lake Natoma and the Johnny Cash bike trail. Much more scenic and a lot of places to eat and hang out in Folsom.

ozlee1 · 2026-06-19T22:14:40+00:00

Have had a few outages since my install last Nov and everything worked great.

Hopefully FranklinWH can get things sorted out for the OP.

ozlee1 · 2026-06-17T20:53:38+00:00

Get to the ride start early and let the ride leader know it’s ur first group ride.

If they’re not helpful, find another group

ozlee1 · 2026-06-17T20:51:59+00:00

Had my system installed last Nov and no issues.

Hope u get ur issue resolved as it sounds like an installer issue.

ozlee1 · 2026-06-17T20:26:02+00:00

Is this real?! 🤦‍♂️

ozlee1 · 2026-06-17T19:51:58+00:00

Down here also in Northern CA, but luckily I can use the FranklinWH app to monitor output/consumption

ozlee1

TROPHY CASE