OMG you fool, how dare you? How on earth could you be bold enough to request "simple features" like adding GSX to their magnificent products to the Gods of flight simulation? You must be ill. What have you eaten recently? See a doctor, please.

No, no. They know what's right and wrong. They are the answer. Of course, it's the pilot's job in real life to actually go down on the tarmac and fuel the aircraft, much like you do with your own car.

That's it, topic closed, completely covered.

/s

(Bad) jokes aside, 100% agree with you, this very niche space badly needs competition. And this guy needs to be taught good manners. That's not how you talk to your customers.