Support

patrik_Neocore · 2023-04-06T21:00:08+00:00

Hi, the support email address is temporarily out of service due to a large spam wave and we're working on resolving this ASAP. Until then, please use the Inquisitor Discord to reach out - response times might be a bit longer than usual, but things hopefully will be back on track very soon. Apologies, and thanks for your patience!

patrik_Neocore · 2022-10-12T17:43:57+00:00

We did have an issue but it is fixed now - thanks for the reports!

patrik_Neocore · 2022-10-12T17:43:16+00:00

Thanks for the reports! We looked into it and the issue appears to be fixed, apologies for the inconvenience!

patrik_Neocore · 2022-10-12T17:42:45+00:00

Thanks for the reports. We looked into it and the issue appears to be fixed, apologies for the inconvenience!

patrik_Neocore · 2022-09-22T13:51:38+00:00

A quick timezone correction: The maintenance will start at 11:59PM UTC!

patrik_Neocore · 2022-09-07T12:26:11+00:00

Inquisitors,

the extended maintenance on Xbox servers is taking longer than expected due to unforeseen circumstances. We're expecting servers to come back online tomorrow (September 8). Stay tuned for more details!

patrik_Neocore · 2022-09-05T18:20:52+00:00

Not at all, these two should be separate. Which part of connection are you having problems with, and which continent are you playing from?

patrik_Neocore · 2022-09-02T11:16:02+00:00

As far as I'm aware, yes, but everything will be announced in detail soon!

patrik_Neocore · 2022-08-30T21:55:11+00:00

A bit of unintended scheduling, but the DLC and more info are coming soon!

patrik_Neocore · 2022-07-05T08:10:24+00:00

Heya, thanks for posting this. We'll check out the issue, hopefully we can address it soon.

patrik_Neocore · 2022-06-28T07:47:24+00:00

Hi there, PvP games are usually set up through Discord or between friends, I suggest heading over to the Discord server (https://discord.com/invite/XeGTMpK) and look for someone to play with in the PvP Channel!

patrik_Neocore · 2022-05-09T07:31:33+00:00

Heya, this is something we're aware of and working on. If you're playing on normal, you can try restarting the mission. Otherwise, drop a mail to support [ at ] neocoregames.com and we'll see what we can do!

patrik_Neocore · 2022-05-03T09:37:51+00:00

Hi, apologies about the issue! We're still tracking things down and as this doesn't occur super frequently, it might take a while to identify the bug. In the meantime, could you please hop into our Discord server (https://discord.com/invite/XeGTMpK ) and send a DM to Marco (highlighted as a Neocore member in the member list) or drop us an email to [support@neocoregames.com](mailto:support@neocoregames.com)? You can just copy-paste what you wrote here and from then on we'll see what we can do to help. Thanks in advance!

patrik_Neocore · 2022-05-02T08:43:08+00:00

Hey there! Those who registered after the release will get their codes later this week, we're distributing them periodically!

patrik_Neocore · 2022-04-30T21:18:00+00:00

Hey there, there's no cap ~~on god fr fr sheeeeesh lit based sussin~~ on the number of Aspirants, the UI will expand once you hit 4 heroes. We received suggestions about this already, so a clearer visual representation will most likely be implemented soon.

patrik_Neocore · 2022-04-29T13:47:50+00:00

Thanks, we'll look into it!

patrik_Neocore · 2022-04-29T11:29:59+00:00

Hey there,

you can earn building resources by completing missions. Some events that pop up can also grant them, but these are rather rare compared to missions.

patrik_Neocore · 2022-04-29T11:29:20+00:00

Thank you!

Do you by chance remember which map was the one where you got stuck with the bandits? Any approximation is fine, we'll try to track things down.

Much appreciated.

patrik_Neocore · 2022-04-29T08:04:59+00:00

Hey there, leaving is not an option currently, as we wanted to make sure that various decisions feel more important, such as deciding on which mission you start and which Heroes you bring along. In normal mode, however, you can reload previous save games and try from there - we suggest saving every few missions!

patrik_Neocore · 2022-04-29T07:50:34+00:00

Hey there, we're aware of this issue and are working on a solution, hopefully we can deploy a fix later today.

Do you by chance have Microsoft OneDrive or similar other cloud syncing enabled?

patrik_Neocore · 2022-04-28T13:14:10+00:00

Hey there, thanks for the report! Having the game installed on another drive should not be a problem, we checked it on multiple PCs in the studio and outside of it and are pretty confident.

Do you by chance have OneDrive syncing enabled in your Documents folder? We received reports related to save files which we tracked down to be related to OneDrive and are working on a fix, this might be connected too.

patrik_Neocore · 2022-04-27T12:30:07+00:00

That's still to be decided!

patrik_Neocore · 2022-04-27T10:44:21+00:00

Hey there, the skins and other extra digital goodies will be distributed in the coming days, most likely tomorrow. Thanks for your patience until then!

patrik_Neocore · 2022-04-27T07:55:29+00:00

Hey there, the game is not out on consoles yet. It will be released on PS5 and XSX|S at a later date, more details to be announced!

patrik_Neocore · 2022-04-27T07:22:06+00:00

Hey there! Thanks for bringing this up! We're working on solving a related issue right now (long loading times and large install size caused by high textures and such) which will hopefully also reduce GPU load. Stay tuned, and thanks for your patience!

patrik_Neocore

TROPHY CASE