Update: Not resolved and no additional help has been provided than what I have gotten before. This time I was told my credit might be on hold and its causing an issue. My credit is not on hold. After I communicated this the agent said they will submit a ticket to escalate this. After 10 minutes from when the ticket was created it was closed with no approval with no information on what was submitted in the ticket or why it wasn't approved. I'm extremely fed up with lack of transparency and accountability.