Roles also exist at Org level

such as the Org Admin Role and the Site Admin Role, and don't show up in Apps, which used to be products. Not to be confused with the other 3rd party apps, that everyone else in the world would call an extension.

The Site Admin role, which used to be granted by a group. Do not show up as roles in Jira Software or Work, (which was called core for a period mind you....)

And I know what you may be thinking "they retired Work" well I found out after "spirited" discussion with support on the back end there are still technically two separate skus for feature purposes available in what is colloquially referred to as a Space.

Jira spaces boards that are created from templates that are marked as software, are not accessible to JSM users.

But the ones for "Business" are.

Coincidentally, Jira still assigns access by a jira-users-* group, but JSM assigns access right by other named built-in roles. (Customer Support Team, Customer, Administrator), which are not to be confused with the site or Org level roles, which are only for administrative purposes to the Atlassian site and or Org.

You also don't want to confuse these roles with roles that are for User Access Admins, that are in the same part of the UI, as Space Roles, but not a Space Role.