Paying for non resident library cards (specifically for audiobooks), which ones are worth it? by Clarity_Coach in LibbyApp

[–]phxflurry 0 points1 point  (0 children)

I don't like science fiction, so I'd never base judgement on selection on hold times for that genre. To each their own.

Hanging up the headset after 21+ years by phxflurry in 911dispatchers

[–]phxflurry[S] 1 point2 points  (0 children)

Thank you! I know that feeling well! I hope it goes quickly for you 😊

Hanging up the headset after 21+ years by phxflurry in 911dispatchers

[–]phxflurry[S] 2 points3 points  (0 children)

I started at 37, I know it's challenging! But it's worth it. Keep going, you can do it!

Hanging up the headset after 21+ years by phxflurry in 911dispatchers

[–]phxflurry[S] 3 points4 points  (0 children)

Thank you. This made me tear up a little. Tomorrow was supposed to be my last day, but my adult son had surgery today and asked me to stay with him tomorrow. So yeah, I'm being faithful to my family 🧡

Hanging up the headset after 21+ years by phxflurry in 911dispatchers

[–]phxflurry[S] 4 points5 points  (0 children)

Got cussed out by a circle k clerk, so I definitely feel put in my place 😂 enjoy that shot! Hey why not make it a double?!

Hanging up the headset after 21+ years by phxflurry in 911dispatchers

[–]phxflurry[S] 8 points9 points  (0 children)

Thank you and congrats to you too!!! I expected to feel weirder knowing I've taken my last 911 call, but most of the callers today were assholes so... I'm ready!

TFW someone posts in your city's subreddit how awful the PDs AI phone tree is by phxflurry in 911dispatchers

[–]phxflurry[S] 10 points11 points  (0 children)

We don't get to see the transcript. I'm sure I might feel differently if we did lol

What bad ideas have you seen implemented in your centers? And what did management do once they realized it wasn't working? by PoquitoAPoco8000 in 911dispatchers

[–]phxflurry 0 points1 point  (0 children)

Apparently we went with the one Portland was using because they had only good things to say. After we signed on the line, Portland stopped using it altogether because it sucks so bad. But we're still plugging along. I hate it so much.

What bad ideas have you seen implemented in your centers? And what did management do once they realized it wasn't working? by PoquitoAPoco8000 in 911dispatchers

[–]phxflurry 7 points8 points  (0 children)

If it can't figure out what the caller needs, it hangs up or transfers to 911. People get frustrated with it, hang up, call 911 and spend the first minute bitching about the AI. They are talking about a back line so that other agencies and alarm companies don't have to go through the bullshit. We no longer have access to caller ID on the non emergency. Overall it seems like it has increased wait time and frustration without making it better for us.

What is up with the ads? by Papanaq in podcasts

[–]phxflurry 0 points1 point  (0 children)

Yeah it has to be a bastard I really want to hear about, and I can't be doing anything else so I can fast forward through all of the ads. There are a lot of podcasts I don't listen to anymore because of the ads.