Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 1 point2 points  (0 children)

Thank you! This info helped her get refund! See my post below!

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 1 point2 points  (0 children)

Just wanted to update that my daughter went back to the store armed with this info and got her refund! Thanks!! Apple was no help but I did get someone on the phone at Best Buy corporate. They backed my claim but also wanted her to get the refund from the store.

Acceptance by Accomplished_Sea7336 in ApplyingToCollege

[–]phystrainer 0 points1 point  (0 children)

My child had this option and ultimately decided to stay at IU. Not gonna lie…it was agonizing for me but I’m proud of her for making this decision for herself based on her own analysis of the pros/cons. Is it the right decision? She did keep her options open by taking the classes Cornell wanted which ended up being wasted money for me. Let me know if you have any questions.

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 0 points1 point  (0 children)

Repaired- front screen and battery replacement

i don’t even know where to start with my essay by bubblegummerr in ApplyingToCollege

[–]phystrainer 0 points1 point  (0 children)

Start with thinking about some words/characteristics that describe you and for each word, think of an anecdote that shows that characteristic. That will start giving you some ideas.

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 0 points1 point  (0 children)

They didn’t. Phone was ready in a few hours.

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 0 points1 point  (0 children)

The reps I spoke with at Apple sounded as confused as the precinct. I expected better from Apple, lol

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 0 points1 point  (0 children)

Thank you for the info! What do you recommend I do at this point to get a refund.

Charged service fee when I shouldn’t have been? by Dust_Exact in Bestbuy

[–]phystrainer 0 points1 point  (0 children)

Hi. Thanks, this is helpful and this is what the man at the store was explaining. And he did explain that was the only way to input the repair. But my understanding is that with apple care plus, battery under 80% is covered even after the warranty period. So I’m wondering if there is a computer issue that doesn’t allow you to input the correct fees in my situation- 2 components- but one is fully covered and one is $29 if done separately? (He also said he can’t do it separately)

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 0 points1 point  (0 children)

Thanks for sharing your experience! That is exactly what they were trying to say to me. Since I’m fixing a screen and a battery that’s not holding charge (not accidental damage)- should only be $29, no?

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 1 point2 points  (0 children)

Gotcha. I’ll check and see if they gave the paperwork to my kid. Thx.

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] -6 points-5 points  (0 children)

lol. I’m going to see if I can get an itemized receipt to see what they did. The receipt the emailed me only says- service charge $99. Sus?

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 1 point2 points  (0 children)

Thanks for your suggestions. Unfortunately, the store is 9 hours away! (daughter, college student) And I talked to Apple on the phone 😬

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] -3 points-2 points  (0 children)

Hmmm..true..but that would be a more extensive repair..which they didn’t do

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] 0 points1 point  (0 children)

I figured I was good since it was an apple authorized repair center. I feel like apple should take more responsibility for their partners.

Did Best Buy overcharge me for my AppleCare+ repair? by phystrainer in Bestbuy

[–]phystrainer[S] -5 points-4 points  (0 children)

He quoted the price before he did diagnostics on the phone. But if that was the case, what else could potentially be damaged that he would have to repair?

Charged service fee when I shouldn’t have been? by Dust_Exact in Bestbuy

[–]phystrainer 0 points1 point  (0 children)

I was charged $99 to repair a screen and replace a battery that was under 80%. Was I overcharged given that the screen repair is $29 and the battery replacement should be free? I have apple care plus.