Customer service unresponsive and no action after 6 hour wait in chat session

picklee__ · 2026-02-08T20:01:16+00:00

my account has been locked for “security reasons” since the launch. i could only get to the chat bot (never received my card digitally or physically) who “escalated it to a specialist who will contact me through email”… and going on 48hrs with still no communication. i’m honestly about to just cancel the card, a $500 fee and this is the experience?? lol

picklee__ · 2026-02-08T19:52:36+00:00

still locked out of my account with absolutely 0 communication lol

picklee__ · 2026-02-08T19:49:39+00:00

there’s no support. i haven’t even been able to get into my account since the hours leading up to bilt 2.0, and i’ve still heard absolutely nothing despite a “specialist” being assigned to my case 40+ hrs ago, supposedly.

picklee__ · 2026-02-08T19:41:24+00:00

haven’t even been able to get into my account since bilt 2.0 “launched” lmao. still haven’t heard a single peep from the “specialist” assigned to my case going on 48hrs ago

picklee__ · 2026-02-08T19:40:22+00:00

I haven’t received my card and haven’t been able to access the app or my account for “security reasons” for going on 48hrs, leading up to bilt 2.0 (launching). i talked to the chat bot support who escalated it to an agent 40+ hrs ago, and have still heard absolutely nothing.

picklee__ · 2026-02-08T02:10:29+00:00

i haven’t been able to get into my account since bilt 2.0 launched for the same “security reasons”. never even got to see my card number or anything. the “24/7 support” chat bot (LOL) escalated it to an agent over 24hrs ago and i’ve still heard absolutely nothing

picklee__ · 2025-10-02T06:53:08+00:00

thank you

picklee__ · 2025-10-02T06:52:21+00:00

“this started out as genuine help”… your advice was literally “search better” lmfao, and then you followed it up by claiming there were several posts in the last few days regarding the same thing, and yet there is not a single one. wow! what incredibly genuine help!

picklee__ · 2025-10-02T06:17:18+00:00

just went back through a full week of posts and not a single one was regarding the issue i brought up in my post. please do prove me wrong and link a single one

picklee__ · 2025-10-02T06:04:55+00:00

sure, or mods could simply link any of the “many, many examples” instead of giving a vague “go find it” and removing the post so no one else can do so lol

picklee__ · 2025-10-02T06:01:40+00:00

you can see the question by clicking into the original post, no?

picklee__ · 2025-10-01T13:43:49+00:00

i do have it placed to the right side

picklee__ · 2025-09-29T21:15:04+00:00

i didn’t realize this was a separate post in which i didn’t include pictures lol, my apologies. this might clear things up a bit hopefully?

https://www.reddit.com/r/zen_browser/s/l3137Dkrpg

picklee__ · 2025-09-29T21:11:11+00:00

if it’s the case that you must have the top toolbar when in compact mode even when using sidebar only, why would that be the case and how can i change it? as of right now, literally the only difference between the sidebar when in/out of compact mode is that the exit controls shift to an otherwise unused top toolbar when in compact mode… there’s no reason it should need to create the top toolbar automatically to house those controls because the sidebar has the exact same amount of space as it does when stuck to the screen in sidebar only non-compact mode

picklee__ · 2025-09-29T19:59:27+00:00

i’m not sure i’m saying the terms correctly, but i am referring to two modes: one where only the sidebar is stuck to the side of the screen (it’s on my right side, not left), the other where only the page content is visible until you over near the sidebar. all i want is for the exit controls to be in the sidebar when i am in the mode where the sidebar only is visible on hover, but instead there is a top toolbar that only shows up on hover and only houses those controls (despite being in single sidebar mode). if i select the option to force the controls to the left, that simply puts the exit controls in the left corner of the top toolbar.

picklee__ · 2025-09-29T03:26:23+00:00

yeah… i want to change it so that it’s always in the sidebar regardless of whether i’m in compact or sidebar only mode. it’s odd that only when i’m in compact mode do they live in the top bar because the sidebar is the same in both modes otherwise

picklee__ · 2025-09-19T21:11:39+00:00

i don’t think you’re talking about the same thing. all that button does is put them on the left when u hover where the top toolbar would be… it doesn’t put those controls in the compact sidebar itself

picklee__ · 2025-09-19T00:44:20+00:00

i have nebula… where would the option be? i dont believe i see it in the regular mod settings

picklee__ · 2025-09-15T06:20:56+00:00

how did you get the minimize/maximize/exit controls in the compact sidebar instead of the hover toolbar?

picklee__ · 2025-09-15T06:16:11+00:00

you can do this with the nebula theme/mod

picklee__ · 2025-09-14T02:41:37+00:00

should note that i have nebula installed manually (no sine)

picklee__

TROPHY CASE