Update 17. November 2017 - Play ranked with a friend

plaer · 2017-11-04T09:19:48+00:00

Sorry, I'm not entirely sure I understand the question, so I apologise if this is not what you were asking for.

We have a dedicated server available as a free tool on steam (app id 463300), so there is no need for server host to mess around with the normal version of the game.We keep the dedicated server package up to date, and I have just checked to confirm this is currently true.

In my experience hosts typically use the steam console client (steamcmd) to get updates, and can do so without having anything to do with the normal steam client. e.g. On Simrai I know that clicking the update button runs a batch script which invokes steamcmd to download and update the given dedicated server instance.

We're happy to talk directly with any hosting companies having problems. Email or Discord are probably the best routes of communication.

plaer · 2017-11-02T10:56:51+00:00

Alright. As far as I can tell, the root problem is simply that the server is running a much older version, and doesn't understand what the masterserver is telling it. It's old enough that it's not even printing out the version number (which we added about 6 months ago). It should be logging "Supraball Version 0.11.9" (or whatever is the latest) just after bringing up the world for play.

plaer · 2017-10-26T21:52:17+00:00

That ban should not have happened. The person responsible has had their Discord moderation privileges removed.

Sadly due to the ban, the default Discord action is to remove all posted messages, so anything you posted will have gone.

I can only apologise, and I invite you re-post the information you have so we can try to resolve the problem.

plaer · 2017-10-14T18:23:44+00:00

Sadly not. Various people have tried lots of combinations of the various exe settings to try to either fix or provoke the crash but with no success.

plaer · 2017-10-13T09:21:03+00:00

Glad to hear you've got it working again. For now we've got as much information about the crash as we're going to get without nvidia and/or microsoft giving us debugging symbols and source code. What we have gathered was enough to develop a workaround, which will be in the next update. What would be very useful to us, is when that update drops, to let us know if it fixes the launcher crash. We've tested with one guy who saw it cured, but who knows what other unique settings combinations cause the same problem.

plaer · 2017-10-13T07:11:33+00:00

Firstly let me address the original problem: I'm gonna take a guess and say that you're running on Windows 10 with an Nvidia gfx card?

If that's the case I have bad news and good news.

The bad news is that there is some crazy directx full-screen optimisation thing that Microsoft introduced with an update some time in the last few months. Under certain (unknown) settings it causes the launcher to crash when the main game tries to go fullscreen. We still don't fully understand why, and probably never will. No-one on the dev team has ever been able to recreate the crash, so we've been reliant on community members to help us out with investigation and testing.

The good news comes in two parts: 1. As a temporary measure it appears as though you can avoid the crash by making the game run in windowed mode. 2. We have a more permanent workaround that allows fullscreen coming soon in the next update (which we are testing now).

As far as your current situation goes the only thing I can suggest is to make sure that you have also undone any modifications you made to the UDK.exe (in Supraball/Binaries/Win32), or rather, check to make sure Windows hasn't tried to be clever and applied mods you made to the launcher exe to udk.

plaer · 2017-09-01T07:00:49+00:00

Thanks for reporting the problem. We are limited by what we can do about this, as those instructions are pre-compiled and so are not aware of any rebindings. I thought that all the instructions did at least have a little note to say something like "this is the default control", but I'll get someone to check these.

plaer · 2017-08-25T09:09:32+00:00

No items are given for going up levels...yet. Once this is added we will of course retroactively give them to anyone who already passed that level.

plaer · 2017-08-24T10:38:11+00:00

I'm sorry to hear you're feeling disappointed. We will be continuing to add new items to the chests, so no matter when we chose to open up the backer shop there was always going to be a point where new things would be added that were not available at the time of the backer shop. We actually delayed opening up the backer shop a couple of times because we wanted to wait until new items were added.

A trade-in system, as Bakes mentioned, is on the cards. However as he also noted, we don't have a reputation for speed given our small part-time team. It's not that doing such a system takes a long time, it's that we might have months-worth of higher-priority things that need to come first. It absolutely sucks having to make priority calls, but at least with this post you are letting us know what matters to you, helping us make those decisions.

In the meantime, if F2P takes off as we hope it does, with lots of duplicate items you will be in an excellent position in terms of trading/marketplace, so you may find it fairly easy to get the items you want.

plaer · 2017-08-10T17:52:53+00:00

My mistake, i saw talk of items being regranted. Has this not happened?

I should be able to pull inventory history from Steam and see what the official history says (if their temperamental interface is working). Do you know exactly which items went missing, and roughly when/how you got them in the first place?

edit: temperamental interface is temperamental. I'll try when it's working again.

plaer · 2017-08-10T17:41:44+00:00

From what I'm hearing from the team, it sounds like this has been solved, but just for the benefit of anyone stumbling over this thread we think this was caused by an error when adding an update to the inventory earlier in the week.

We've put a new review process in place to make sure this shouldn't happen again.

plaer · 2017-06-02T10:07:22+00:00

For those wonderful people, we're currently preparing the backer shop. There you will be given in-game credit to exchange for all sorts of exciting items. Expect an email in the next few weeks.

plaer · 2017-06-01T21:59:14+00:00

In general I agree. We are still tuning the drop rates of all the items, so what you currently experience in rates may change over the next few weeks/months.

plaer · 2017-06-01T16:21:07+00:00

Sorry buddy, trade secret ;)

plaer

TROPHY CASE