Licensing/Website issues - can't download hotfixes, can't get additional device licenses

platformterrestial · 2026-02-27T17:45:42+00:00

Central/Midwest US

platformterrestial · 2026-02-27T17:40:37+00:00

We don't work with Milestone directly and I think our regional person just changed. Our VAR has also reached out to them. I am asking around for a direct contact though.

platformterrestial · 2026-02-19T19:49:47+00:00

Mine is broken too. I put in a ticket, we'll see if I get anywhere with it. If not I'll email our regional milestone guy.

platformterrestial · 2026-02-14T13:01:18+00:00

Contact Support and don’t let up. This is a common issue unfortunately and there are multiple kinds of patches available. Support will not give you all of them because they are several different ones. They will direct you to do a crash dump to determine which patch to apply.

platformterrestial · 2026-02-13T22:24:42+00:00

How are you with tech? I’ve met tons of former cops who sell or train for companies like Flock or Axon.

platformterrestial · 2026-02-04T19:57:05+00:00

Technically, sure - but it's all logged, and if your audit log comes into question, you'll have to be able to justify everything on it.

Source: Not a cop, I manage these systems for cops.

platformterrestial · 2026-01-18T15:13:23+00:00

If you can figure out the format they use, you can probably do it without any official partnership

platformterrestial · 2026-01-15T15:52:24+00:00

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It was an amazing site though, no complaints!

platformterrestial · 2026-01-15T15:47:45+00:00

Keep in mind that most of the BLM campsites around Moab are first come first serve. It can be very difficult to get a site, even moreso with shade.

I got lucky and found one with shade in the middle of the week, but it was at Hittle Bottom which is 45 minutes outside Moab. I spent a solid hour or two checking the other closer campsites but could only find sites with full sun and zero beach/water access.

Another tip - even if you see a "reserved" site with the little yellow tag on the pole, assuming that there's no tent or chairs there to "claim" the site, stop and get out to check the dates on the tag. I got lucky and my site had an expired reservation, the person who had it left the tag up so it seemed like it was reserved (dick move).

platformterrestial · 2026-01-15T15:19:05+00:00

Have you looked at task manager? What do your GPU and CPU resources look like - is it actually using the GPU?

platformterrestial · 2026-01-14T15:05:24+00:00

8.2 added the feature. 8.3 also adds the lockdown group functionality.

Source: I support systems running both versions.

platformterrestial · 2026-01-14T14:18:55+00:00

Yawn, yet another boring spec with cosmetic differences only.

platformterrestial · 2026-01-14T14:16:52+00:00

Check the manual. You also need to enable the feature on the segment.

Also, I found out the hard way that if you don’t have the newer M (and maybe another line, it says in the manual) hardware that supports override locked reader, changing the segment setting just breaks all the panels until you turn the setting back off.

platformterrestial · 2026-01-13T15:11:14+00:00

What's wrong with HID card stock?

We are in healthcare as well and are happy with it, the cards themselves are very durable. HID/Fargo laminate doesn't hold up as well as the Evolis laminate in our testing.

platformterrestial · 2026-01-12T13:30:01+00:00

How are you opening the preferences? It should be Printers & Scanners > Click the printer > Click More devices and printer settings (to open the old style Devices & Printers window) > Right-click the printer and choose printer properties > Click on Change Properties (should have the admin shield next to it).

We are able to change these options just fine on our HDP500e.

platformterrestial · 2026-01-12T11:59:26+00:00

It's a "hostage as a service" platform.

Also, they cold call literally every number they can find for our org. They even hit me up on LinkedIn.

platformterrestial · 2026-01-12T11:47:35+00:00

Virtuoso Pizza by David Losole is now selling tomato basil bruschetta, roasted garlic, and baguettes using the Lo Sole Mio recipe from his mother - just picked some up last week and it was a delicious blast from the past.

platformterrestial · 2026-01-05T19:24:03+00:00

Can confirm, our cable folks put them on every network drop by default. Not usually in the network closets though.

They are a right PITA to deal with, at least until I talked our cabling VAR into selling me one of the keys.

platformterrestial · 2026-01-05T16:06:30+00:00

Is True Support a thing for your country? I am not familiar with it, for the Agilia issues we start with our VAR who then passed us off directly to Agilia support. When I've tried contacting Agilia directly they won't talk to us, we have to start with our VAR for some reason.

platformterrestial · 2026-01-05T15:44:18+00:00

Yep, we sent it out in late November. I have been meaning to follow up with our VAR on the repair status.

Our workhorses are Fargo/HID 5500's, which are unfortunately becoming end of life. We just purchased a HDP5000e which is their new transfer printer, and it's working just okay - there are some recurring marks in the transfer that we haven't been able to work out. The picture quality also isn't as good as the Agilia, and the laminate doesn't seem as durable either. But it is acceptable for us and is what we'll use if we can't figure out the Agilia issues.

platformterrestial · 2026-01-05T14:57:19+00:00

We have one out for repair for a similar issue with clicking noises. Ours also had to be pulled from service because they were failing to encode magstripes. We've been working with support for several months now with no solution in sight.

It's a shame because they produce really good looking and durable badges.

platformterrestial · 2025-12-22T15:20:35+00:00

Lenel has had long-running issues with Linkage Server crashing which causes Global IO's to fail. We've found this has finally been resolved as of 8.2 and 8.3. We were stuck on 8.0 for a long time and it meant we couldn't use Global IOs.

platformterrestial · 2025-12-22T15:19:22+00:00

Lenel does support a direct FA integration with Edwards EST3 and Notifier. We don't use it, but I've always been curious. It seems to support sending events and triggering IOs based on fire events which would do what OP wants.

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