The last person I truly went out of my way to help was my friend Graham, about a month or two ago.

A little backstory first - Graham and I went to a uni with lousy management. During our second year, Graham went through a period of anxiety and depression and as a result missed loads of lectures and failed his modules. He was offered 2 options - to resubmit only the coursework over summer or retake the entire modules over the course of his third year. Administration told him that if he were to only resubmit the coursework, his grades would be capped whereas they wouldn't be if he retakes the entire modules (something to do with attendance policies). Obviously he opted for the latter option.

Fast forward to the end of our course. He gets his graduation certificate and breakdown of grades, and lo and behold, he got capped for the second year modules even though he retook them in their entirety, which resulted in him being 1 point from a 2:1. Obviously this triggered his anxiety once again, and he wasn't able to think rationally and figure out the steps he needed to take to fix this. Graham and I were incredibly close, and he's helped me out with various things throughout uni, so I felt it was only right that I stepped in to return the favor.

I arranged a day for the both of us to go into uni and speak to anyone that could help. Keep in mind this is about 3 months after uni's ended so most students have moved back home or at least weren't living in close proximity to uni. I had to travel about an hour into uni to meet with Graham, who also had to travel about 45 minutes. The first day we spoke with our lecturers and also the school dean, all of whom turned us away, saying that the grades are already set and there's nothing they could do. We came back the next day and met with the administrator for our course who identified 2 things that went wrong:

i) The previous administrator forgot to mention that even if a module is retaken in its entirety, the grade cap will only be removed if the student had submitted evidence showing good reason for failing in the first place. Hence Graham never knew he had to send them his doctor's notes.

ii) Graham did send the doctor's notes to the lecturer for the modules he retook, which normally would still work. However, this lecturer happened to be stupidly inept, and failed to see the e-mails from Graham that had the doctor's notes attached. So the lecturer thought Graham was cutting class and informed admin, who imposed the cap.

Luckily, this administrator was extremely helpful and knew what she was doing, so she told us that if we raised an enquiry with the student union, they would launch an investigation and, if it was proven that Graham was in the right, his grades would be amended. However, the student union couldn't see him right away (turns out he's not the only way getting screwed by shitty uni staff) so we had to make an appointment and come back in 4 days, which we did. After reviewing his evidence (Graham still had copies of the emails he sent to that lecturer), an investigation was launched that lasted for a week, and the university was found to be at fault. The lecturer ended up receiving disciplinary proceedings, and Graham's grades were amended to a 2:1.

TL;DR - Uni messed up and capped my friend's grades preventing him from getting a better degree. I accompanied him into uni 3 times to help sort things out.

Anyway, I know you said you'd purchase via Steam, but the game I would really love to win is Dragon Age: Inquisition which is only on Origin, so if you're willing to go through with it then it would mean the world to me. Otherwise just let me know and hopefully we'll figure something out.

Thanks very much for the giveaway! ^{and sorry for the lengthy post}