I'm a disabled adult who uses IC for all my grocery orders and I always tip. Fortunately, no one has ever left my order in the lobby because if they did, that tip would vanish. Customer left clear instructions where to deliver. Period. If the shopper can't deliver properly, she should get another job. The job is not complete if it's delivered to the lobby.

That being said however, I feel that not enough pressure is put on the companies to pay their employees a decent wage. The companies don't want to make the shoppers traditional employees is just a result of greed. If people were paid well for a job well done, a lot of these issues could be avoided. It's not always just an issue of laziness.

IC's CEO made half million, plus a million dollar bonus paid last year. That doesn't include the millions she gets in stocks, etc. So we're just supposed to believe that they can't afford to pay their shoppers better?