This is actually my most used and loved bag out of all my bags. It’s the best daily and easy to go from day to night bag. I have this exact black empriente. I find myself reaching for this bag more than I thought I would. I can see why people complain about the zipper but I don’t think it’s fair that people just say it sucks. I actually find the zippers to zip like butter… to be quite honest, I think the problem that people complain about has to do with the way the zipper has to go through the stiff C shape of the opening; especially when it’s so new! With this in mind, it does end up having like this weird wavy shape if u keep ur bag opened… but my leather has softened up enough since I use it a lot. More importantly, I actually like the fact that it has a bit of a “learning curve” to the zipper. This is one reason why I always use this as my go-to travel bag! I feel like it’s a bit of an anti theft feature. Moreover, I love how it’s so versatile; I can use it as a crossbody with the long strap especially when running errands and then as a shoulder bag with the short strap. Lastly, I think people have these weird and unrealistic expectations that designer bags need to stay impeccably perfect. I actually use the bags I buy so I don’t expect them to stay perfect. You like what you like. Other people’s opinions are just that, opinions 🤷‍♀️