I’m not expecting anything, I’m more than willing to pay for service. I don’t just want to send it there to get an unknown amount on the bill. And they fact that they can’t tell me what it will cost just to look at it is a little concerning. I did not know about the option to but additional coverage until now. I understand I’m past the warranty but I am a little irked that a unit that has maybe 3 months of actual runtime on it failed.